Virtualization Platform Support

[+] Notes on virtualization support

Genesys provides an open-software based solution that enables interoperability with other market-leading products, to enable you to deploy Genesys products in a virtualized environment. The virtualization products documented on this page are supported with Genesys products running in specified virtualized environments, according to the Genesys virtualization guidelines and support policy in this section. Be aware of the following guidelines:

• Products using virtualization must run on sufficiently equipped computing platforms, particularly with respect to CPU speed, available memory, and network interfaces. Virtualization may increase the processing load compared to native deployment on a given node. You should follow the recommendations and best practices discussed in the virtualization platform vendor's documentation.
• You should be aware of potential impact to performance and voice quality when deploying components that interface with RTP media streams, including Stream Manager, Genesys Voice Platform (GVP) Media Control Processor, and CPD Server. Although these components operate in a virtual environment, in some cases it may be necessary to limit call rates to achieve acceptable voice quality.
• In all scenarios, when planning a production deployment in a virtualized environment, it is strongly recommended that you test the proposed configuration under simulated production conditions, to ensure acceptable sizing and performance.

Supported Virtualization Platforms

The tables on this page provide Genesys supported virtualization platforms.

Important

When a Genesys product supports a virtual platform, the support applies for Operating System versions that are supported both by the Genesys product and the virtual platform.

• The following tables provide references for the Genesys products that were tested by Genesys.
• For platforms that are not listed, or other questions, contact Customer Care using their Care portal.

Note:

Citrix
Virtualization Platforms	Genesys Supported Products	Genesys Releases	Conditions/Limitations
XenApp 6
	Configuration Manager User Interface	8.1.1+
	GIR Screen Recording Service	8.5.302+
	Solution Control Interface	8.0.3
	Solution Reporting CCPulse+ User Interface	8.0.1
	WFM GUI/Configuration & Database Utilities I User Interface	8.1.1	Versions 6.0 and 6.5 are supported.
	WFM Web Agent User Interface	8.1.1
	WFM Web Supervisor User Interface	8.1.1
	Workspace Desktop Edition (Interaction Workspace User Interface)	8.1+	Versions 6.0 and 6.5 are supported.
XenApp 7
	Genesys Softphone	9.0	Note the following: Supports Windows 10 starting with 9.0.005.06 Supports RP5 (32 -bit) starting with 9.0.007.09. Supports RP6 (64 -bit) starting with 9.0.010.08.
	Genesys Web Services and Applications (Workspace Web Edition)	8.5.2
	Workspace Desktop Edition (Interaction Workspace User Interface)	8.5
XenDesktop 7
	Genesys Softphone	9.0	Note the following: Supports Windows 10 starting with 9.0.005.06 Supports RP5 (32 -bit) starting with 9.0.007.09. Supports RP6 (64 -bit) starting with 9.0.010.08.
	GIR Screen Recording Service	8.5.302+
	Genesys Web Services and Applications (Workspace Web Edition)	8.5.2
	Solution Reporting CCPulse+ User Interface	8.1+
	WFM GUI/Configuration & Database Utilities I User Interface	8.5.1
	WFM Web Agent User Interface	8.5.1
	WFM Web Supervisor User Interface	8.5.1
	Workspace Desktop Edition (Interaction Workspace User Interface)	8.5+
XenServer 7
	Genesys Info Mart	8.5.007+	Supported with Hardware Virtual Machine

IBM
Virtualization Platforms	Operating Systems	Genesys Supported Products	Genesys Releases	Conditions/Limitations
AIX LPAR	IBM AIX 5.3 for POWER platforms IBM AIX 6 for POWER platforms IBM AIX 6.1 for POWER platforms	Genesys products supporting AIX for POWER. Refer to the OS tables for your product.	8.0+
AIX LPAR
	IBM AIX 7.1 for POWER platforms	Management Framework	8.1.3
		CSTA Connector for BroadSoft BroadWorks	8.0.1+

Microsoft
Virtualization Platforms	Operating Systems	Genesys Supported Products	Genesys Releases	Conditions/Limitations
Hyper-V	Red Hat Enterprise Linux 7.x/CentOS Linux 7.x	Genesys Pulse	9.0.003.03	Support starting with Red Hat Enterprise Linux 7.6 and/CentOS Linux 7.6
Hyper-V
	Windows Server 2019	Framework	8.5.1+	Refer to Management Framework release notes for supported version number. DB Server support beginning with 8.1.302.09+.
		Genesys Pulse	9.0.003.03
		Interaction Server	8.5.304.07
		Interaction Server Proxy	8.5.304.02
		Stat Server	8.5.112.07+
		Universal Contact Server	8.5.3+	Supported starting with 8.5.300.39
		Universal Routing	8.1.400.62+
		Orchestration Server	8.1.400.89
		Genesys Softphone	9.0.009.03
		Workspace Desktop Edition	8.5.137.06
Hyper-V
	Windows Server 2016
		Framework	8.5.1+	Refer to Management Framework release notes for supported version number. DB Server support beginning with 8.1.301.16+.
		Genesys Info Mart	8.5.007+
		Workspace Desktop Edition	8.5
		Outbound Contact	8.1.510.05
		Genesys Co-browse	9.0
		Chat Server	8.5.105.05+
		Composer	8.1.430+
		E-mail Server	8.5.104.13+
		Interaction Concentrator	8.1.511+
		Interaction Server	8.5.201+
		Interaction Server Proxy	8.5.201+
		Genesys Administrator	8.1.308+
		Genesys Administrator Extension	8.5.230+
		Genesys Interactive Insights	8.5+
		Genesys Mobile Services	8.5.106.14+
		Genesys Pulse	8.5.108+
		Genesys Rules System	8.5.303.14+
		Orchestration Server	8.1.400+
		SIP Server	8.1.102.95+	For SIP Server and SIP Proxy, please consult with product management, as GVP/Media Server & GIR do not support Hyper-V.
		SIP Proxy	8.1.100.72+	For SIP Server and SIP Proxy, please consult with product management, as GVP/Media Server & GIR do not support Hyper-V.
		Stat Server	8.5.108+
		Universal Contact Server	8.5.300+
		Universal Routing	8.1.400.28+
		Workforce Management	8.5.202+
Hyper-V
	Windows Server 2012
		eServices	8.5+	Recommend external Cassandra on Linux
		Genesys Info Mart	8.1.3
		Genesys Knowledge Center	8.5
		Genesys Video Gateway	9.0
		Genesys Web Engagement	8.5
		Gplus Adapter for Siebel CRM	8.0
		intelligent Workload Distribution	8.5
		IVR Interface Option	8.5
		Management Framework	8.5
		Outbound Contact Server	8.5
		Genesys Pulse	8.5
		SIP Proxy	8.1.1	For SIP Server and SIP Proxy, please consult with product management, as GVP/Media Server & GIR do not support Hyper-V.
		SIP Server	8.1.1	For SIP Server and SIP Proxy, please consult with product management, as GVP/Media Server & GIR do not support Hyper-V.
		Social Engagement	8.5
		Stat Server	8.5.000.24+
		Workspace Desktop Edition	8.5
Hyper-V	Windows Server 2008	Management Framework	8.1+	Remote Desktop Services

Oracle
Virtualization Platforms	Operating Systems	Genesys Supported Products	Genesys Releases	Conditions/Limitations
Solaris Containers/Zones	Oracle Solaris SPARC 10	Genesys products supporting Solaris 10. Refer to the OS tables for your product. intelligent Workload Distribution	8.0+

VMware Notes: For ESXi, note the following: ESXi 6.x covers all 6.x releases, including ESXi 6.0, 6.5, 6.7 and so on. For ESXi 6.x support with Windows Server 2016, refer to the respective product SOE (Supported Operating Environment Reference) page in this document to determine the versions that support Windows Server 2016. If the versions in that page are higher than the versions identified in this table, use one of those versions. Otherwise, use the one of the versions specified in this table for that product. Operating systems listed are for VMware support. Specific product support of the OS may be different. Please check the product operating system tables for OS supported by a specific product.
Virtualization Platforms	Server Operating Systems	Genesys Supported Products	Virtual Desktop Operating Systems	Genesys Releases	Conditions/Limitations
ESXi 6.x hypervisor, VMotion, DRS & HA
	Red Hat Enterprise Linux 7 Windows Server 2012 Windows Server 2016
		eServices		8.5.1+
		Genesys Administrator		8.1.3+
		Genesys Administrator Extension		8.5.2+
		Genesys Co-browse		8.5+
		Genesys Info Mart		8.5+
		Genesys Pulse		8.5+
		Genesys Voice Platform		9.x	Genesys Voice Platform does not support VMotion, DRS & HA
		Interaction Concentrator		8.1.5+
		Management Framework		8.5.1+
		Orchestration Server		8.1.4+
		Outbound Contact		8.1.5+
		SIP Server		8.1.1+
		Stat Server		8.5.104+
		T-Servers		8.1+
		Universal Routing		8.1.4+
		Workforce Management		8.5.205+
ESXi 6.x hypervisor	Red Hat Linux 7 Red Hat Linux 6 Windows Server 2012 Windows Server 2016	intelligent Workload Distribution		9.0
ESXi 6.x hypervisor	Windows Server 2008	Genesys Co-browse		8.5.1
ESXi 5.5 hypervisor, VMotion, DRS, and HA	Red Hat Enterprise Linux 6 Windows Server 2008 Windows Server 2012	Composer eServices Genesys Administrator Genesys Administrator Extension Genesys Co-browse Genesys Info Mart Genesys Interactive Insights Genesys Video Gateway Genesys Voice Platform Interaction Concentrator Management Framework Orchestration Server Outbound Contact Pulse SIP Server Solution Reporting Universal Routing Workforce Management		8.0+	Genesys Voice Platform does not support vMotion. Genesys Video Gateway initial release is 9.0.
ESXi 4.1 bare-metal hypervisor, VMotion, DRS, and HA ESXi 5.0, 5.1 hypervisor, VMotion, DRS, and HA	Red Hat Enterprise Linux 5, 6 Windows Server 2003 Windows Server 2008 Windows Server 2012	All Genesys products.		7.5+	Operating systems listed are for VMware support generally, specific product support of the OS may be different. Check the product operating system tables for OS supported by a specific product. SpeechMiner does not have officially-documented support for VMWare ESXi. However, through field certification, a virtualized environment can be supported. Please contact Customer Care for further details. Genesys Voice Platform does not support vMotion.
VMware ThinApp 4.6	Windows Server 2003 Windows Server 2008 Windows Server 2012	Workspace Desktop Edition (Interaction Workspace User Interface)		8.1 - 8.5
VMWare Horizon 7	Windows Server 2012	GIR Screen Recording Service	8.5.311+	Windows 7 Windows 8 Windows 10	RDP support only
		Workspace Desktop Edition (Interaction Workspace User Interface)	8.5
		Genesys Web Services and Applications (Workspace Web Edition)	8.5.2
VMWare Horizon 6 (with View)	Windows Server 2008 Windows Server 2012	Workspace Desktop Edition (Interaction Workspace User Interface)	Windows 7 Windows 8	8.5	HTML Access and PCoIP are supported.
VMware View 5	Windows Server 2003 Windows Server 2008 Windows Server 2012	Workspace Desktop Edition (Interaction Workspace User Interface)	Windows 7 Windows 8	8.1 - 8.5
	VMware Support Notes: For products that require specialized cards (for example, Dialogic), you should rely on the card vendors and VMware for support and optimization. Genesys does not support VMware's Virtual Infrastructure or Application and Infrastructure management products except as indicated in this table. Best practices that have been defined by VMware and Genesys should be followed when implementing VMware virtualization. Refer to the Genesys Deployment on VMWare - Best Practices . If license control is performed in a virtualized environment, either by running a FlexNet Publisher license server on virtual platforms or by using node-locked application license files, the host-id value returned by the virtual platform is used. When using MAC addresses, it may be necessary to override the default and force the virtual platform to use a static (fixed) MAC address to avoid problems when virtual images are moved between physical machines. See FlexNet Publisher documentation on virtualization deployment for further details: http://support.flexerasoftware.com/main/Default.aspx. For other questions on deployment using virtualization, e-mail SOEInquiries@genesys.com.