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Genesys Virtual Contact Center (VCC) Genesys Virtual Contact Center (VCC) architecture leverages the world-class SIP-server with advanced routing features at Genesys’s core and is delivered as an on-demand service. With a cloud-based solution, agent set-up, whether in-office or remote, takes place in minutes. Easily assign and modify skills for agents. Frequently improve productivity and statistics in real-time by monitoring agent activity and reviewing historical reports. Error creating thumbnail: Unable to save thumbnail to destination

Find user guides for the role that you play in Genesys VCC

Agent's Guide

• Team Communicator
• Handling a Call
• Voice Consultation
• Case Information

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Supervisor's Guide

• Read Reports
• Manage Your Agents
• Create and assign Skills
• Monitor Calls

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User's Guide

• Queue Reports
• Agent Reports

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Release Note

• VCC 2.5.2 Release Note