Genesys Expert Contact

What is Genesys Expert Contact?

Genesys Genesys Expert Contact extends a company's resources to manage customer interactions (voice/data delivery and e-mail) beyond the traditional contact center. Through the addition of two components (Genesys Agent Desktop and CTI-Less T-Server), this product enables a company to include people, located in back offices, branch offices, and other remote locations, as experts, without requiring a PBX/CTI (computer-telephony integration) link at these locations.

Helpful Links

Release Notes

CTI-Less T-Server 7.6.x

CD Readme

CD 7.6.x Read Me

Release Advisories

Genesys Expert Contact 7.6.x

Current documentation set for Genesys Expert Contact 7.6

Deployment Guide Use this guide to install and configure Genesys Expert Contact.