Genesys Cloud - Premier Edition : CTI Adapter Genesys Cloud - Premier Edition : CTI Adapter ... Helpful Links Release Note CTI Adapter 2.5.7 Release Note Find user guides for the application that you use in the Genesys Cloud - Premier Edition: CTI Adapter CTI Adapter for Salesforce User's Guide Learn how to handle interactions and work with your team. CTI Adapter for ZenDesk User's Guide Learn how to handle interactions and work with your team. CTI Adapter for NetSuite User's Guide Learn how to handle interactions and work with your team.