Revision as of 14:09, December 18, 2012 by Kimberly Doucet (talk | contribs)
eServices
What is eServices?
eServices (called Multimedia in 8.0.0 and earlier) is a platform on which you can assemble a coordinated suite of components that processes, manages, and archives customer/agent interactions in the media of your choice, including social media. This documentation set should give you most of the information you need in order to deploy and use eServices.
Current documentation set for eServices 8.1.
eServices 8.1 Deployment Guide
This guide introduces you to the architecture, required components, and procedures relevant to the deployment of a Genesys eServices solution in your contact center.
eServices 8.1 User's Guide
This guide helps you to understand the concepts, terminology, and procedures that are relevant to eServices.
eServices 8.1 Reference Manual
This guide provides you with information on eServices configuration options and on filed codes used in standard responses.
eServices 8.1 Social Media Solution Guide
This guide covers areas of information that are required for using the Genesys Social Engagement product.
eServices 8.1 Web API Client Developer's Guide
This guide hows you how to turn your contact center into an Internet contact center by adding chat and e-mail support.
Current documentation set for eServices (Multimedia) 7.6.
Multimedia 7.6 Deployment Guide
This guide introduces you to the architecture, required components, and procedures relevant to the deployment of a Genesys eServices solution in your contact center.
Multimedia 7.6 User's Guide
This guide helps you to understand the concepts, terminology, and procedures that are relevant to eServices.
Multimedia 7.6 Reference Manual
This guide provides you with information on eServices configuration options and on filed codes used in standard responses.
Multimedia 7.6 Selected Conceptual Data Models for the UCS Database
This guide describes those parts of the UCS database that are used to generate custom reports.
Multimedia 7.6 Web API Client Developer's Guide
This guide hows you how to turn your contact center into an Internet contact center by adding chat and e-mail support.
Multimedia 7.6 Knowledge Manager Help
Use this help file to familiarize yourself with what Knowledge Manager makes possible in your contact center environment.
Multimedia 7.6 Universal Contact Server Manager Help
Use this help file to familiarize yourself with what UCSM makes possible in your contact center environment.
Current documentation set for eServices (Multimedia) 7.5.
Multimedia 7.5 Deployment Guide
This guide introduces you to the architecture, required components, and procedures relevant to the deployment of a Genesys eServices solution in your contact center.
Multimedia 7.5 User's Guide
This guide helps you to understand the concepts, terminology, and procedures that are relevant to eServices.
Multimedia 7.5 Reference Manual
This guide provides you with information on eServices configuration options and on filed codes used in standard responses.
Multimedia 7.5 Open Media Interaction Models Reference Guide
This guide shows you how the components of Multimedia work together by exchanging messages.
Multimedia 7.5 Web API Client Developer's Guide
This guide hows you how to turn your contact center into an Internet contact center by adding chat and e-mail support.
Multimedia 7.5 Knowledge Manager Help
Use this help file to familiarize yourself with what Knowledge Manager makes possible in your contact center environment.
Multimedia 7.5 Universal Contact Server Manager Help
Use this help file to familiarize yourself with what UCSM makes possible in your contact center environment.
Current documentation set for eServices (Multimedia) 7.2.
Multimedia 7.2 Deployment Guide
This guide introduces you to the architecture, required components, and procedures relevant to the deployment of a Genesys eServices solution in your contact center.
Multimedia 7.2 User's Guide
This guide helps you to understand the concepts, terminology, and procedures that are relevant to eServices.
Multimedia 7.2 Reference Manual
This guide provides you with information on eServices configuration options and on filed codes used in standard responses.
We are presently moving our documentation content to a new corporate server.
During this transition, you can find content from earlier releases on the former Knowledge Base:
Documentation on Knowledge Base
Comments or questions about this documentation? Contact us for support!