Deploying Interaction Server 8.5.1

In the 8.5.1 release, there are three ways of deploying Interaction Server and its database. The choice among them is controlled by an option called run in the DbServerThread section of the Interaction Server DAP.

• With the value false, the configuration uses DB Server, as in previous releases.
• With the value true (the default), DB Server is not used, as explained below.

Classic Configuration (run = false)

This configuration is the one used in releases 8.5.0 and earlier. It is described in earlier versions of this Deployment Guide and in the Management Framework documentation.

It makes use of two configuration objects, a DAP and a DB Server instance.

Using DBLib (run = true)

This configuration uses an Interaction Server-internal process called DBLib. The only other configuration object required is Interaction Server's DAP.

With this configuration, the DBMS can be either on the same host as Interaction Server or on a different host. If it is on a different host, you must install and configure DBMS drivers, similar to what was done for our “database CapturePoint”. http://docs.genesys.com/Documentation/ES/8.1.4/ICP/ODBCDrivers

This configuration supports only certain combinations of run-time-OS and DBMS. Here is a draft table about that https://intranet.genesys.com/pages/viewpage.action?pageId=23277040

Using ODBC (run = true)

For this configuration using an ODBC connection, you must add an option called dbprotocol to the settings section of the Interaction Server DAP and give it the setting odbc. Then follow the procedure that is described for configuring ODBC for the Database Capture Point, with the following differences:

• A
• B
• C