Hardware and software prerequisites

Genesys SIP Feature Server requires the following hardware and software. Other system components, such as Genesys Management Framework, have their own hardware and software requirements.

Category	Prerequisite
Operating System	Red Hat Enterprise Linux (RHEL) 5 or 6, 64-bit, or Windows 2008 (64-bit) All Feature Servers in your environment must run on either Linux or Windows. You cannot mix Linux and Windows machines. If you are running RHEL 6, you must also install: All RHEL 6 compatibility packages The library curl-7.15.5-9.el5_6.3.i386 If you are running RHEL 5, you must also install the C++ compatibility library (compat-libstdc++-33-3.2.3-61.i386.rpm)
RAM	4GB of RAM or above available to the Java process.
Runtime Environment	Java Runtime Environment (JRE) v1.7 or above, 64-bit
Genesys Requirements	Genesys Management Framework must be installed and configured. See the Framework 8.1 Deployment Guide for details. A SIP Server instance for managing agents must be installed and configured. See the Framework 8.1 SIP Server Deployment Guide for details. Note: If you want to use an existing premise SIP Server to also process voicemail, you must use SIP Server version 8.1 or higher. All application templates must be installed. Use the supplied templates for the SIP Feature Server.

Supported Components

The supported components table below includes:

• the components that contribute to SIP Feature Server functionality
• the version number of the latest supported release of each component
• links to the current Release Note for each component

Important: The linked release notes might list later releases of these components, but SIP Feature Server 8.1.2 supports only the versions listed in the table below:

Component Name	Latest Supported Component Version	Release Notes
Genesys Administrator	8.1.3	Genesys Administrator 8.1.x
Genesys Info Mart	8.1.2	Genesys Info Mart 8.1.x
Genesys Info Mart Administration Console	8.1.2	Genesys Info Mart Administration Console 8.1.x
Genesys Voice Platform	8.1.x	Voice Platform PSTN Connector 8.1.x Voice Platform Fetching Module 8.1.x Voice Platform Third-Party Squid 8.1.x Voice Platform Supplementary Services Gateway 8.1.x Voice Platform Policy Server 8.1.x Voice Platform Call Control Platform 8.1.x Voice Platform MRCP Proxy 8.1.x Voice Platform CTI Connector 8.1.x
Interaction Concentrator	8.1.1	Interaction Concentrator 8.1.x
Interaction Workspace	8.1.4	Interaction Workspace 8.1.x
Management Framework	8.1.x	Configuration Server 8.1.x DB Server 8.1.x Local Control Agent 8.1.x Message Server 8.1.x SNMP Master Agent 8.1.x Solution Control Server 8.1.x Security Pack on UNIX 8.1.x
SIP Proxy	8.1.1	SIP Proxy 8.1.x
SIP Server	8.1.1	SIP Server 8.1.x
Stat Server	8.1.100.26
Universal Routing Server	8.1.200.25	Universal Routing Server 8.1.x