Context Services
What is Context Services?
Context Services is a group of additional capabilities that Universal Contact Server and Conversation Manager provide. These capabilities can be invoked by any client, but most commonly by the components of the Orchestration solution. Context Services offers a RESTful API, which enables you to manage context data for services and profiles through HTTP requests. Context Services opens your customer data repository to make it easy to use information from across the company as it relates to customer service and sales including:
- Customer contact info
- Customer value
- Customer process or service involvement and context
- Customer preferences
This documentation groups all the information that enables you to integrate the corresponding API to your application.
Helpful Links
Current documentation set for Context Services 8.1
Context Services 8.1 User's Guide Use this book to deploy Context Services.
Context Services 8.1 Conversation Manager Use to understand the Conversation Manager user interface.
Context Services 8.1 Developer's Guide Use to create your application on top of Context Services.
Context Services 8.1 API Reference Use this to understand best coding practices.
Helpful Links
Current documentation set for Context Services 8.1
Context Services 8.0 User's Guide Use this book to deploy Context Services.
Context Services 8.0 Conversation Manager Use to understand the Conversation Manager user interface.
Context Services 8.0 Developer's Guide Use to create your application on top of Context Services.
Context Services 8.0 API Reference] Use this to understand best coding practices.