Developer Table of Contents Page

Welcome title: Orchestration Server 8.1.3 Developer Guide

SCXMLRef title: SCXML Language Reference

• SCXMLContents title: Contents of SCXML Language Reference
  

OrchExt title: Orchestration Extensions

• QueueIntf title: Queue Interface
  
• ClassificationIntf title: Classification Interface
  
• CoreExt title: Core Extensions
  
• InteractionIntf title: Interaction Interface
  
• IxnIntfObjectModel title: Interaction Interface Object Model
  
• IxnIntfFunctions title: Interaction Interface Functions
  
• IxnIntfActionElements title: Interaction Interface Action Elements
  
• IxnIntfEvents title: Interaction Interface Events
  
• DialogIntf title: Dialog Interface
  
• StatisticIntf title: Statistic Interface
  
• ResourceIntf title: Resource Interface
  

Migration title: Migration from IRD

Integration title: Orchestration Server Integration

GettingStarted title: Orchestration Getting Started Guide

HowTo title: Orchestration Server How-To

ExternalIntf title: External Interfaces

SampleApps title: Orchestration Server Sample Applications

• RteDN title: Route to DN
  
• RteDNTargetID title: Route to DN Using Target ID
  
• HandleRteFailure title: Handle Routing Failure
  
• RteDNVirtualQueue title: Route to DN and Put to Virtual Queue
  
• RteAgent title: Route to Agent
  
• RteAgentTargetID title: Route to Agent Using Target ID
  
• RteAgentNoChkRdyState title: Route to Agent Without Checking Ready State
  
• RteAgentDNType title: Route to Agent on Specific DN Type
  
• RteAgentRunTreatments title: Route to Agent and Run Treatments in Parallel
  
• RtePlace title: Route to Place
  
• RtePlaceTargetID title: Route to Place Using Target ID
  
• RtePlaceNoChkRdyState title: Route to Place Without Checking Ready State
  
• RteAgntGrp title: Route to Agent Group
  
• RteAgntGrpUsingTargetID title: Route to Agent Group Using Target ID
  
• RteAgntGrpNoChkRdyState title: Route to Agent Group Without Checking Ready State
  
• RteAgntGrpThreshold title: Route to Agent Group With Threshold
  
• RtePlcGrp title: Route to Place Group
  
• RtePlcGrpTargetID title: Route to Place Group Using Target ID
  
• RtePlcGrpNoChkRdyState title: Route to Place Group Without Checking Ready State
  
• RteQueue title: Route to Queue
  
• RteQueueTargetId title: Route to Queue Using Target ID
  
• RteAgentSkills title: Route to Agent by Skills
  
• RteAgentSkillsTargetId title: Route to Agent by Skills Using Target ID
  
• RteRtePoint title: Route to Routing Point
  
• RteRtePointTargetId title: Route to Routing Point Using Target ID
  
• RteMultiAgents title: Route to Multiple Agents
  
• RteMultiAgentsTargetId title: Route to Multiple Agents Using Target ID
  
• RteAgentStatistic title: Route to Agent Using Statistic
  
• SetDefaultDestination title: Set Default Destination
  
• ECMAScriptTopLevel title: ECMA Script on Top Level
  
• ECMAScriptEntryIntoState title: ECMA Script on Entry Into State
  
• ECMAScriptExitFromState title: ECMA Script on Exit From State
  
• ECMAScriptDuringTransition title: ECMA Script During Transition
  
• ECMAScriptAfterInvoke title: ECMA Script After Invoke
  
• ECMAScriptFunction title: ECMA Script Function
  
• ECMAScriptDataModel title: ECMA Script and Data Model
  
• FetchData title: Fetch Data
  
• FetchDataJSON title: Fetch Data in JSON Format
  
• FetchDataParameters title: Fetch Data With Parameters
  
• FetchDataPOST title: Fetch Data Using POST Method
  
• HandleFetchFailure title: Handle Fetch Failure
  
• InvkSsn title: Invoke Session
  
• InvkSsnParameters title: Invoke Session With Parameters
  
• ReceiveEventInvkSsn title: Receive Event From Invoked Session
  
• ReceiveEventInvkSsnExtract title: Receive Event From Invoked Session and Extract Event Data
  
• CancelInvkSsn title: Cancel Invoked Session
  
• InvkFailure title: Handle Invoke Failure
  
• AccessIxnProperties title: Access Interaction Properties
  
• SetUserData title: Set User Data
  
• DeleteUserData title: Delete User Data
  
• DeleteAllUserData title: Delete All User Data
  
• AccessVoiceIxnProperties title: Access Voice Interaction Properties
  
• CreateCall title: Create Call
  
• CollectDigits title: Collect Digits
  
• AnncmtOnePrompt title: Play Announcement With One Prompt
  
• AnncmtTwoPrompts title: Play Announcement With Two Prompts
  
• AnncmtCollectDigits title: Play Announcement and Collect Digits
  
• PlaySound title: Play Sound
  
• RecordUserAnncmt title: Record User Announcement
  
• DeleteUserAnncmt title: Delete User Announcement
  
• PlayApplication title: Play Application
  
• CancelCall title: Cancel Call
  
• StartonRemoteResource title: Start on Remote Resource
  
• RunSeriesofTreatments title: Run Series of Treatments
  
• GetStatVal title: Get Statistic Value
  
• GetAverageStatVal title: Get Average Statistic Value
  
• GetMinimumStatVal title: Get Minimum Statistic Value
  
• GetMaximumStatVal title: Get Maximum Statistic Value
  
• GetCfgOptionName title: Get Configuration Option Name
  
• CheckIfSpecialDay title: Check If Special Day
  
• GetListItemValue title: Get List Item Value
  
• LookupValue title: Lookup Value
  
• GetTimeinTimeZone title: Get Time in Time Zone
  
• GetDateinTimeZone title: Get Date in Time Zone
  
• GetDayinTimeZone title: Get Day in Time Zone
  
• WorkWithEMailSMS title: Work With E-Mail Or SMS
  
• WorkWithChat title: Work With Chat
  

SampleTemplates title: Orchestration Server Sample Templates

• ExpandTargets title: Expand Target List
  
• ChangeOwnership title: Change the Ownership of an Interaction
  
• Detach title: Detach an Interaction
  
• DetectConsultCall title: Detect Consult Call
  
• DetectUserDataChanges title: Detect User Data Changes
  
• RteFtchdTargetsSCXMLStrat title: Route to Fetched Targets With Invoking SCXML Strategies
  

Troubleshooting title: Orchestration Server Troubleshooting