Genesys Cloud - Premier Edition: CTI Adapter

Genesys Cloud - Premier Edition: CTI Adapter enables you to handle interactions and work with your team.

Find user guides for the application that you use in the Genesys Cloud - Premier Edition: CTI Adapter

The VCC online help for the CTI Adapter for Salesforce and the CTI Adapter Zendesk is available to licensed users via the User Interface of the VCC Dashboard application. If you do not have access to the application, contact your Account Representative or System Administrator.

CTI Adapter for NetSuite User's Guide Learn how to handle interactions and work with your team.

CTI Adapter 2.5.7 Release Note