Genesys Expert Contact
What is Genesys Expert Contact?
Genesys Genesys Expert Contact extends a company's resources to manage customer interactions (voice/data delivery and e-mail) beyond the traditional contact center. Through the addition of two components (Genesys Agent Desktop and CTI-Less T-Server), this product enables a company to include people, located in back offices, branch offices, and other remote locations, as experts, without requiring a PBX/CTI (computer-telephony integration) link at these locations.
Helpful Links
Release Notes
CD Readme
Release Advisories
Current documentation set for Genesys Expert Contact 7.6
Genesys Expert Contact Deployment Guide PDF Use this guide to install and configure Genesys Expert Contact.
We are presently moving our documentation content to a new corporate server.
During this transition, you can find content from earlier releases on the former Knowledge Base: