Known Issues and Recommendations
eServices Manager Plug-in for Administrator
The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of eServices Manager Plug-in for Administrator. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.
eServices Manager Plug-in for Administrator has the following requirements:
- Universal Contact Server (UCS) version 8.5.100.10 or later
- Genesys Administrator Extension version 8.5.210.10 or later
If you have a large number of objects (categories, subcategories, and standard responses—for example, over 1,000 standard responses) performance is likely to be less than optimal. In certain instances, it may take approximately 30 to 70 seconds to load data. Note, however, that when the eServices Manager client machine (hardware) is robust, performance is likely to be less of a problem. Also, with such a configuration Genesys recommends using Chrome or Mozilla Firefox browsers and not Internet Explorer.
| ID: KM-2048 | Found In: 8.5.000.13 | Fixed In: |
Internationalization Issues
Information in this section is included for international customers.
There are no internationalization issues for this product.