Genesys Cloud - Premier Edition : CX Builder CX Builder is a unique point-and-click tool that allows users to build, deploy, and manage inbound IVR scripts for voice, SMS, chat, mobile, and Business Intelligence (BI) applications.

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The CX Builder online help and release note are available to licensed users via the User Interface of each application. If you do not have access to the application, contact your Account Representative or System Administrator.