Call Concentrator (EOL)
ALERT: This product completed its End of Life (EOL) period and reached End of Support on November 3, 2014.
What is Call Concentrator?
Call Concentrator 7 is a Reporting product that collects and processes callbased data on activity in your enterprise. It draws on information from
Configuration Server and T-Server® to create detailed representations of each
leg of a call and of the call as a whole. Call Concentrator then stores this data
in various tables, several of which you can customize to best suit your
interaction management environment. These tables provide data that your
reporting applications can take up, perform additional processing on, and
present.
This documentation set should give you most of the information you need in order to deploy and use Call Concentrator.
Helpful Links
Current documentation set for Call Concentrator 7.0
This manual explains Call Concentrator's data.
This manual provides a high level overview of Call Concentrator.
Use this guide to deploy Call Concentrator.
Use this guide to find items within the Call Concentrator books.
Use this help file to understand the log events that Call Concentrator uses.