Call Concentrator (EOL)

Important! This product completed its End of Life (EOL) period and reached End of Support on November 3, 2014. If you're looking for documentation for this product, contact Customer Care.

What is Call Concentrator?

Call Concentrator 7 is a Reporting product that collects and processes callbased data on activity in your enterprise. It draws on information from Configuration Server and T-Server® to create detailed representations of each leg of a call and of the call as a whole. Call Concentrator then stores this data in various tables, several of which you can customize to best suit your interaction management environment. These tables provide data that your reporting applications can take up, perform additional processing on, and present.

This documentation set should give you most of the information you need in order to deploy and use Call Concentrator.

Important! This product completed its End of Life (EOL) period and reached End of Support on November 3, 2014. If you're looking for documentation for this product, contact Customer Care.