Known Issues and Recommendations
eServices Manager Plug-in for Administrator
The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of eServices Manager Plug-in for Administrator. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.
See also Internationalization Issues.
eServices Manager Plug-in for Administrator has the following requirements:
- Universal Contact Server (UCS) version 8.5.200.08 or later
- Genesys Administrator Extension version 8.5.210.10 or later
When viewing a screening rule, selecting Categories to display the categories associated with the rule may not work. This is because the system may take so long to respond that the browser exceeds its time limit.
| ID: KM-2414 | Found In: 8.5.110.05 | Fixed In: |
If you have a large number of objects (categories, standard responses, screening rules), eServices Manager may take so long to load that Firefox and Internet Explorer may produce a warning message. The workaround is as follows:
- For Firefox: Set the dom.max_script_run_time property to 0.
- For Internet Explorer: modify registry settings as follows:
- Note: The Registry entry specified below may have an invalid value. If the entry is not present, you’ll need to make a new one with recommended value.
For Windows 8.1 or 8:
- Press Windows Key + R.
- Type RegEdit, then click OK.
- Locate the following Registry path: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Style
- Double click MaxScriptStatements string and set its value to 0xFFFFFFFF.
- Click OK, then close Registry Editor.
Note:
- If the Style key is not present, click Edit > New > Key and then type Style as the key name and press Enter.
- If the above string is not found or if the Style key is newly created, right-click the Style key, then click Edit > New > DWORD (32-bit Value). The remaining steps are same.
For earlier versions of Windows:
- Click Start and select All Programs > Accessories.
- Click Run.
The remaining steps are same.
| ID: KM-2396 | Found In: 8.5.110.03 | Fixed In: |
If you have a large number of objects (categories, subcategories, and standard responses—for example, over 1,000 standard responses) performance is likely to be less than optimal. In certain instances, it may take approximately 30 to 70 seconds to load data. Note, however, that when the eServices Manager client machine (hardware) is robust, performance is likely to be less of a problem. Also, with such a configuration Genesys recommends using Chrome or Mozilla Firefox browsers and not Internet Explorer.
| ID: KM-2048 | Found In: 8.5.000.13 | Fixed In: |
Internationalization Issues
Information in this section is included for international customers.
There are no internationalization issues for this product.