Chat Server Administration

The following topics provide information for Chat Server administrators:

• Sizing Guide, Setting Load Limits, and Health Monitoring

Describes how much load a solution can hold, how to restrict the load and how to monitor the health per Chat Server instance.

• Deploying Chat Solution

Describes how to deploy a Chat Solution.

• Deploying High-Availability Chat Server

Describes how to deploy multiple Chat Server instances in high availability mode.

• Multilingual Processing

Describes how to configure a solution to process/work with multiple languages.

• Masking Sensitive Data

Describes how to mask out sensitive data in chat session messages/transcripts and in Chat Server logs.

• Inactivity Monitoring

Describes how to configure chat session closure upon participants’ inactivity.

• Matching Contact Attributes

Describes the approach to contact identification and creation.

• Sending Messages to Chat Session from Workflow

Describes how to send messages and notices from workflows (like URS/ORS strategies) to an active chat session.