Sbogard
Sophie Bogard, Senior Technical Writer in Genesys Technical Publications.
- End Chat—Click End Chat (
) to stop the current chat interaction. - Instant Chat Transfer—Click Instant Chat Transfer (
) to redirect (transfer) the current chat interaction to an internal target by using the Team Communicator. - Instant Chat Conference—Click Instant Chat Conference (
) to share (conference) the current chat interaction with an internal target by using the Team Communicator. To conference with an agent group, a skill, or an interaction queue, enter the name of the skill, group, or queue, and an available agent with that skill or in that group or queue is notified of your conference request. - Consultation—Click Start Consultation (
) to start an IM, voice, or chat consultation with an internal target or a contact by using the Team Communicator. To consult with an agent group, a skill, or an interaction queue, choose the name of the skill, group, or queue, and an available agent with that skill or in that group or queue is notified of your consultation request.
Chat Consultation menu
- Mark Done—Complete a chat session and close the Chat Interaction window by clicking Mark Done (
) for the current interaction. You might be configured to specify a disposition code before you can click Mark Done. The Mark Done button is displayed after the Chat interaction is ended.
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