Installing and Deploying HTCC/Interaction Workspace Web Edition

Cloud Implementation

Objective	Related procedures and actions
1. Review the prerequisites, including installation of Cassandra.	See the Prerequisites page.
2. Install HTCC.	See Install HTCC for details.
3. Configure HTCC.	See Cloud Configuration for details.
4. Start HTCC and test the configuration.	See Starting and Testing HTCC for instructions.
5. Plan your Cloud deployment of Contact Centers and Genesys Environments.	See Planning your Deployment for information.
6. Create your Contact Center(s).	See Contact Center Creation.
7. (Optional) Change default Contact Center feature configuration.	If desired, change the default feature assignment.
8. Test with the User Interface.	See Testing the User Interface with HTCC.

Objective	Related procedures and actions
1. Review the prerequisites, including installation of Cassandra.	See the Prerequisites page.
2. Install HTCC.	See Install HTCC for details.
3. Configure HTCC.	See Premise Configuration for details.
4. Start HTCC and test the configuration.	See Starting and Testing HTCC for instructions.
5. (Optional) Change default Contact Center feature configuration.	If desired, change the default feature assignment.
6. Test with the User Interface.	See Testing the User Interface with HTCC.