New In Interaction Workspace Deployment Guide 8.1.4

8.1.400.00 --Nbertran 06:42, 30 January 2013 (PST)

The following topics have been added or changed significantly since the 8.1.3 release:

• The Chat conference with a skill or an agent group feature has been added.
  • The intercommunication.chat.conference.invite-timeout option has been added to support this feature.
  • The intercommunication.chat.queue option has been modified to support this feature.
  • The Chat.canOneStepConference privilege has been modified to support this feature.
• The Workbin and Queue Management and Creating Interaction Filters for Team Leads features have been added to the Workbins feature.
  • The interaction-management.filters option has been added to support this feature.
• The ability to open in-progress workitems has been added to the Workitems feature.
• The Tables Of Supported Systems have been updated. Refer to the Supported Operating Environments Reference and the Interaction Workspace Release Note for details.