Chat Privileges
The following table lists the Chat privileges in the Interaction Workspace Chat Access section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).
|
Role privilege |
Description |
|---|---|
| Chat - Can Use Chat Channel | The agent is permitted to use the chat media channel. |
| Chat - Can Decline | The agent is permitted to reject chat interactions that are directed to the agent. |
| Chat - Can Release | The agent is permitted to end chat interactions. |
| Chat - Can One Step Transfer | The agent is permitted to use the instant-transfer functionality. |
| Chat - Can One Step Conference | The agent is permitted to use the instant-conference functionality. |
| Chat - Can Push Url | The agent is permitted to send URLs to contacts during chat interactions. |
| Chat - Can Set Interaction Disposition | The agent is permitted to set the disposition code of a chat interaction. |
| Chat - Show Silent Monitoring | The agent is permitted to know when a supervisor is monitoring the agent during a chat interaction. |
This page was last edited on August 14, 2013, at 14:01.
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