Taxonomy

Solution Category	Solution	Product
Solution Category	Solution	Product
		Agent Text Portal
		Agent Voice Portal
		Best Practices and White Papers
		Business
		Business Edition Cloud
		Business Solutions
		Call Concentrator
		CD Readmes
		Context Services
		Conversation Manager
		Customer Interaction Portal
		CX Analytics
		CX Builder
		Designer Zone
		FAQs
		Genesys Care (Support)
		Genesys Configuration Options
		Genesys Desktop
		Genesys Engage cloud - IHG
		Genesys Expert Contact
		Genesys Express
		Genesys Hub
		Genesys IP Phone
		Genesys Skills Assessor
		Genesys Skills Management
		Genesys Studio
		GETS
		Hosted Provider Edition
		License Reporting Manager
		Load Distribution Server
		Microsoft Docs
		Portico
		Quality Management
		Release Notes
		Simulator Test Toolkit
		Social Analytics
		Stream Manager
		System-Level Guides
		User Manager
		Voice Callback
		Voice Treatment Option
		VoiceGenie
		Web Real-Time Communications
	Analytics	RAA
Business Optimization	Analytics
Business Optimization	Analytics	Genesys Info Mart
Business Optimization	Analytics	Genesys Predictive Routing
Business Optimization	Analytics	Genesys Pulse
Business Optimization	Analytics	Interaction Concentrator
Business Optimization	Analytics	Reporting
Business Optimization	Integration	Genesys Interaction SDK
Business Optimization	Integration	Genesys Interactive Insights
Business Optimization	Integration	Gplus Adapters
Business Optimization	Integration	IVR Interface Option
Business Optimization	Integration	LivePerson Adapter
Business Optimization	Integration	Performance Advisors
Business Optimization	Integration	Platform SDK
Business Optimization	Integration	SDK
Business Optimization	Integration	SIP Endpoint SDK
Business Optimization	Integration	SIP Endpoint SDK for .NET
Business Optimization	Integration	SIP Endpoint SDK for Apple OS
Business Optimization	Platform	Business Edition Premise
Business Optimization	Platform	Composer
Business Optimization	Platform	Designer
Business Optimization	Platform	Genesys Administrator
Business Optimization	Platform	Insight
Business Optimization	Platform	Management Framework
Business Optimization	Platform	Orchestration Server
Business Optimization	Platform	Stat Server
Business Optimization	Platform	T-Servers
Business Optimization	Platform	Universal Routing
Business Optimization	Workload Management	Genesys Rules System
Business Optimization	Workload Management	intelligent Workload Dist.
Customer Engagement	Digital	eServices
Customer Engagement	Digital	Genesys Callback
Customer Engagement	Digital	Genesys Mobile Engagement
Customer Engagement	Digital	Genesys Web Engagement
Customer Engagement	Digital	Genesys Widgets
Customer Engagement	Digital	Knowledge Center
Customer Engagement	Digital	Knowledge Management
Customer Engagement	Digital	Mobile Messaging
Customer Engagement	Digital	Universal Contact Server
Customer Engagement	Inbound	AudioCodes
Customer Engagement	Inbound	Genesys Video Gateway
Customer Engagement	Inbound	Multimedia Connector for Skype for Business
Customer Engagement	Inbound	SIP Cluster
Customer Engagement	Inbound	SIP Feature Server
Customer Engagement	Inbound	SIP Server
Customer Engagement	Inbound	SIP Voicemail
Customer Engagement	Inbound	UC Connector
Customer Engagement	Omnichannel Desktop	Cloud CTI
Customer Engagement	Outbound	Engage
Customer Engagement	Outbound	Outbound Contact
Customer Engagement	Outbound	Outbound for Cloud
Customer Engagement	Self-Service	Genesys Voice Platform
Employee Engagement	Omnichannel Desktop	Genesys Agent Scripting
Employee Engagement	Omnichannel Desktop	Genesys Softphone
Employee Engagement	Omnichannel Desktop	Premier
Employee Engagement	Omnichannel Desktop	Premier Edition Cloud
Employee Engagement	Omnichannel Desktop	Web Services and Applications
Employee Engagement	Omnichannel Desktop	Workspace Desktop Edition
Employee Engagement	Omnichannel Desktop	Workspace Web Edition
Employee Engagement	Self-Service	Genesys Media Server
Employee Engagement	Workforce Optimization	Genesys Interaction Recording
Employee Engagement	Workforce Optimization	Genesys Training Manager
Employee Engagement	Workforce Optimization	Speech and Text Analytics
Employee Engagement	Workforce Optimization	Workforce Management
Employee Engagement	Workload Management	Genesys Quality Management