Genesys Interaction Analytics (GIA) (login required)

Important

To access this content:

• Customers: Log in to My Support and select Documentation.
• Partners: Log in to Partner Portal and select Genesys Technical Docs.
• Employees: Go to the internal access point.

Genesys Interaction Analytics (GIA) leverages recorded customer interactions (from any recording system) and analyzes each interaction for critical business topics and events. With unmatched accuracy, the system “listens” to conversations between customers and contact-center agents, precisely identifies the topics that were discussed, and categorizes what took place within each interaction.

Note: This page was formerly called SpeechMiner. Genesys Interaction Analytics is the product that includes SpeechMiner.

Portal Page for Genesys Interaction Analytics (GIA)

If you have access rights to the content (see note above), you can access the portal page for Genesys Interaction Analytics (GIA)s here:

• Genesys Interaction Analytics (GIA) (login required)