Outbound Contact Support for GDPR

Logging

Sensitive data masking in logs

Behavior of the OCS component in relation to handling PII data in the logs could be configured with set of options where should be defined in sections “log-filter” and “log-filter-data”.

The log-filter section contains configuration options used to define the default treatment of filtering data in log output. It defines the treatment of all KV pairs in the User Data, Extensions, and Reasons attributes of the log, and also defines the behavior of selected call handling (such as T-Servers) and reporting applications when processing call related data.

The log-filter-data section defines the treatment of specific KV pairs in the User Data, Extensions, and Reasons attributes of the log. It overrides the general settings in the log-filter section. This section contains set of the keys in the User Data, Extensions, and Reason where should be handled when they are printed out into the log files. Refer to Common Configuration Options section for full details on sensitive data masking in logs.

Log rotation

Logging could be configured with option “expire” which define either the log files will be expired and if so then the maximum number of days before log files are deleted.

Sensitive data masking in log files and log retention implements Privacy by Design GDPR requirement.

Refer to Common Configuration Options section for full details on log rotation.