Revision as of 09:26, July 12, 2018 by Xavier (talk | contribs)
Jump to: navigation, search

TLS Security Protocol Support

If you deal with sensitive data, conforming to the PCI DSS-compliance standards to safeguard your customers and protect your brand is a top priority.

30 June, 2018 is the deadline to disable SSL/early TLS and implement a more secure encryption protocol – TLS 1.1 or higher (TLS v1.2 is strongly encouraged) in order to meet the PCI Data Security Standard (PCI DSS). It is possible for a customer to use the Genesys suite of products in a manner that complies with the security-related business standards such as PCI DSS. However, Genesys products are only tools for the customer to use and the products do not ensure or enforce compliance with these standards. It is solely the customer's responsibility to ensure that the use of the Genesys suite of products complies with these business standards. Genesys recommends the customer to take steps for ensuring compliance with these business standards and other applicable local security requirements as well. PCI compliance requires several other measures by enterprises.

This page provides general information relevant to Genesys products' support for TLS 1.2.

Product Product Connections TLS 1.2 Support Release # Compatible with SHA2 certificates
Sec-Protocol Option Support
 Conditions
Universal Contact Server
   8.5.300.01 YES
YES
  
Configuration Sever 8.5.100.22 YES  
Message Server 8.5.100.13 YES  
Chat Server 8.5.107.11 YES  
Interaction Server 8.5.109.01 YES  
Email Server 8.5.104.06 YES  
Local Control Agent 8.5.100.20 YES  
Social Media Server 8.5.400.03 YES  
Email Server
   8.5.104.06 YES
YES
  
Configuration Sever 8.5.100.22 YES  
Message Server 8.5.100.13 YES  
Interaction Server 8.5.109.01 YES  
Universal Contact Server 8.5.100.19 YES  
Social Media Server
 . 8.5.400.03 YES
YES
  
Configuration Sever 8.5.100.22 YES  
Message Server 8.5.100.13 YES  
Universal Contact Server 8.5.100.19 YES  
Interaction Server 8.5.109.01 YES  
Universal Contact Server Proxy
   8.5.100.04 YES
YES
  
UCS 8.5.100.19 YES  
Configuration Sever 8.5.100.22 YES  
Message Server 8.5.100.13 YES  
T-Server for Avaya Communication Manager
   8.1.010.30 YES
YES
  
Configuration Sever 8.5.100.22 YES  
Message Server 8.5.100.13 YES  
ISCC 8.1.010.30 YES  
High Availability 8.1.010.30 YES  
Outbound Contact Server
   8.1.508.02 YES
YESv.8.1.508.01+
  
Message Server 8.5.100.13 YES  
Configuration Sever 8.5.100.22 YES  
SIP Server 8.1.102.58 YES  
Avaya T-Server 8.1.010.30 YES  
Interaction Server 8.5.109.01 YES  
DB Server 8.1.300.06 YES  
Stat Server 8.5.102.00 YES  
Orchestration Server   8.1.400.58 YES
YES
  
  Message Server 8.5.100.13 YES  
  Configuration Sever 8.5.100.22 YES  
  Universal Routing Server 8.1.400.22 YES  
  Stat Server 8.5.107.00 YES  
  SIP 8.1.102.58 YES  
  Interaction Server 8.5.109.01 YES  
Interaction Concentrator   8.1.514.03 YES
YES
  
  Configuration Sever 8.5.100.22 YES  
  Message Server 8.5.100.13 YES  
  DB Server 8.1.301.03 YES  
  SIP 8.1.102.58 YES  
  Outbound Contact Server 8.1.508.00 YES  
  Interaction Server 8.5.109.01 YES  
Classification Server   8.5.300.01 YES
YES
  
  Configuration Sever 8.5.100.22 YES  
  Configuration Server Proxy 8.5.100.22    
  Message Server 8.5.100.13 YES  
  Universal Contact Server 8.5.100.19 YES  
  Local Control Agent 8.5.100.20 YES  
Interaction Server   8.5.110.01   YES  
  Client to:  
  Configuration Sever 8.5.100.22 YES
YES
  
  Configuration Server Proxy 8.5.100.22 YES  
  Message Server 8.5.100.13 YES  
  Local Control Agent 8.5.100.20 YES  
  Universal Contact Server 8.5.100.19 YES  
  DB Server 8.1.301.03 YES  
  Chat Server 8.5.107.11 YES  
  Social Media Server 8.5.400.03 YES  
  Classification Server 8.5.300.01 YES  
  Email Server 8.5.104.06 YES  
  Server to:  
  Inx Proxy 8.5.110.01 YES
YES
  
  Orchestration Server 8.1.400.58 YES  
  Interaction Concentrator 8.1.514.03 YES  
  Universal Routing Server 8.1.400.22 YES  
  Outbound Contact Server 8.1.508.00 YES  
  Stat Server 8.5.107.03 YES  
  Email Server 8.5.104.06 YES  
  Social Media Server 8.5.400.03 YES  
  Chat Server 8.5.107.11 YES  
Chat Server   8.5.109.05      
  Configuration Sever 8.5.100.22 YES
YES
  
  Message Server 8.5.100.13 YES  
  Interaction Server 8.5.110.01 YES  
  Universal Contact Server 8.5.200.19 YES  
  Cassandra 2.28 YES  
Digital Messaging Server with WeChat driver   9.000.03 YES
YES
  
  Client to:  
  Configuration Sever 8.5.100.22 YES
YES
  
  Solution Control Server 8.5.100.17 YES  
  Message Server 8.5.100.13 YES  
  Universal Contact Server 8.5.200.19 YES  
  Interaction Server 8.5.110.01 YES  
  Chat Server 8.5.109.05 YES  
  Server to:  
  Interaction Server 8.5.110.01 YES
YES
  
Interaction Server Proxy   8.5.110.01 YES
YES
  
  Configuration Sever 8.5.100.22 YES  
  Message Server 8.5.100.13 YES  
  Interaction Server 8.5.110.01 YES  
Web Services and Applications   8.5.201.85 YES
NO
  
  Configuration Sever 8.5.101.08 YES  
  Interaction Server 8.5.107.11 YES  
  Universal Contact Server 8.5.200.10 YES  
  Chat Server 8.5.109.06 YES  
  SIP 8.1.102.58 YES  
Genesys Mobile Engagement   8.5.107.19      
  Configuration Sever 8.5.100.22  
  Message Server 8.5.100.13  
  Statistics Server 8.5.102.22  
  Cassandra 2.28  
  Chat Server 8.5.105.05  
  Universal Contact Server 8.5.200.10  
  Email Server 8.5.104.06  
  Orchestration Server 8.1.400.53  
  Web API Server    
  Solution Control Server 8.5.100.17  
  Universal Routing Server 8.1.400.22  
Co-browse   8.5.000 YES
YES
  
  Configuration Sever 8.5.100.22 YES  
  Message Server 8.5.100.13 YES  
  External Cassandra 8.5.100 YES  
Workforce Management     YES    
  WFM Server 8.5.207.09 YES YES  
  WFM Builder 8.5.207.05 YES YES  
  WFM Demon 8.5.207.01 YES YES  
  WFM Web 8.1.301.02 YES YES  
  WFM Aggregator 8.5.203.00 YES YES  
  WFM DB Server 8.1.301.02 YES    
GVP Resource Manager   8.5.175.95      
  SIP Server 8.1.102.58 YES YES  
  Media Control Platform 8.5.176.05 YES YES  
  CTI Connector 9.0.010.07 YES YES  
  Reporting Server 8.5.181.77


NO  
  RM Internode N/A NO NO  
  Configuration Sever 8.5.100.22 YES YES  
  Local Control Agent N/A N/A N/A  
  Message Server 8.5.100.13


NO  
GVP Supplementary Services Gateway   N/A      
  SIP Server N/A



 
  HTTPS (Client) N/A



 
  Configuration Sever N/A



 
  Message Server N/A



 
  Local Control Agent N/A N/A N/A  
Voice Platform Media Control Platform   8.5.176.05      
  Resource Manager 8.5.175.95 YES YES  
  Reporting Server 8.5.181.77


NO  
  Configuration Sever 8.5.100.22 YES YES  
  Local Control Agent N/A N/A N/A  
  Message Server 8.5.100.13


NO  
  HTTPS (Client) 8.5.176.05 YES YES  
  ASR/TTS (MRCP v2 Nuance) 8.5.176.05 YES YES  
  ASR/TTS(MRCP v1 Nuance/MRCPP) N/A N/A N/A  
GVP MRCP Proxy   8.5.184.42      
  Reporting Server 8.5.181.77


NO  
  Configuration Sever 8.5.100.22 YES YES  
  Local Control Agent N/A N/A N/A  
  Message Server 8.5.100.13


NO  
  MRCP ASR/TTS N/A NO NO  
  MRCP Client N/A NO NO  
GVP CCP   N/A NO NO  
  Resource Manager N/A NO NO  
  Configuration Sever N/A NO NO  
  Local Control Agent N/A N/A N/A  
  Message Server N/A NO NO  
  HTTPS(client) N/A NO NO  
GVP UCMConnector (T-Server-CUCM to Media Server Connector) 8.5.184.06      
  Resource Manager 8.5.175.95


Yes  
  T-Server N/A NO NO  
  Configuration Sever 8.5.100.22 YES YES  
  Message Server 8.5.100.13



 
  Local Control Agent N/A N/A N/A  
GVP Policy Server   NO YES


 
  Configuration Sever NO YES


 
  HTTPS NO YES


 
  Genesys Administrator UI NO YES


 
  Message Server NO YES


 
  Local Control Agent N/A N/A N/A  
GVP CTIConnector          
IVR Server 9.0.010.07 YES YES  
  Cisco ICM N/A NO    
  Configuration Sever 9.0.010.07 YES YES  
  Resource Manager 9.0.010.07 YES YES  
  Message Server 9.0.010.07 YES YES  
GVP Reporting Server          
Configuration Sever 8.5.181.77



 
  Database




 
  HTTPS 8.5.181.77



 
  RC (Active MQ) 8.5.181.77



 
WD Manager CS 8.1.300.24 Not Tested Not Tested
9.0.004.07
MS 8.5.100.03 Not Tested Not Tested
iWD HistoryNode 9.0.004.07 Not Tested Not Tested
IS 8.5.105.04 Not Tested Not Tested
UCS 8.5.300.09 Not Tested Not Tested
iWD HistoryNode CS 8.1.300.24 Not Tested Not Tested
9.0.004.07
MS 8.5.100.03 Not Tested Not Tested
JMSQ Not Tested Not Tested
iWD RuntimeNode CS 8.1.300.24 Not Tested Not Tested
9.0.004.07
MS 8.5.100.03 Not Tested Not Tested
iWD HistoryNode 9.0.004.07 Not Tested Not Tested
iWD Web CS 8.1.300.24 Not Tested Not Tested
9.0.004.01
MS 8.5.100.03 Not Tested Not Tested
IS 8.5.105.04 Not Tested Not Tested
iWD Web CapturePoint 9.0.003.07 Not Tested Not Tested
Browser iWD Web 9.0.004.01 Not Tested Not Tested
iWD Manager 9.0.004.07 Not Tested Not Tested
iWD GAX Plugin iWD RuntimeNode 9.0.004.07 Not Tested Not Tested
Comments or questions about this documentation? Contact us for support!