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TLS Security Protocol Support

If you deal with sensitive data, a top priority for you is conforming to the PCI DSS-compliance standards to safeguard your customers and protect your brand is a top priority.

30 June, 2018 was the deadline to disable SSL/early TLS and implement a more secure encryption protocol – TLS 1.1 or higher (TLS v1.2 is strongly encouraged) in order to meet the PCI Data Security Standard (PCI DSS). It is possible for a customer to use the Genesys suite of products in a manner that complies with the security-related business standards such as PCI DSS. However, Genesys products are only tools for the customer to use and the products do not ensure or enforce compliance with these standards. It is solely the customer's responsibility to ensure that the use of the Genesys suite of products complies with these business standards. Genesys recommends that the customer take steps for ensuring compliance with these business standards and other applicable local security requirements as well. PCI compliance requires several other measures by enterprises.

This page provides general information relevant to Genesys products' support for TLS 1.2.

Product Product Connections TLS 1.2 Support Release # Compatible with SHA2 certificates
Sec-Protocol Option Support
 Conditions
' ' ' ' ' '
Universal Contact Server



8.5.300.01
Yes
Yes



Configuration Sever 8.5.100.22
Yes



Message Server 8.5.100.13
Yes



Chat Server 8.5.107.11
Yes



Interaction Server 8.5.109.01
Yes



Email Server 8.5.104.06
Yes



Local Control Agent 8.5.100.20
Yes



Social Media Server 8.5.400.03
Yes



Email Server



8.5.104.06
Yes
Yes



Configuration Sever 8.5.100.22
Yes



Message Server 8.5.100.13
Yes



Interaction Server 8.5.109.01
Yes



Universal Contact Server 8.5.100.19
Yes



Social Media Server
 . 8.5.400.03
Yes
Yes



Configuration Sever 8.5.100.22
Yes



Message Server 8.5.100.13
Yes



Universal Contact Server 8.5.100.19
Yes



Interaction Server 8.5.109.01
Yes



Universal Contact Server Proxy



8.5.100.04
Yes
Yes



UCS 8.5.100.19
Yes



Configuration Sever 8.5.100.22
Yes



Message Server 8.5.100.13
Yes



T-Server for Avaya Communication Manager



8.1.010.30
Yes
Yes



Configuration Sever 8.5.100.22
Yes



Message Server 8.5.100.13
Yes



ISCC 8.1.010.30
Yes



High Availability 8.1.010.30
Yes



Outbound Contact Server



8.1.508.02
Yes
Yes
v.8.1.508.01+



Message Server 8.5.100.13
Yes



Configuration Sever 8.5.100.22
Yes



SIP Server 8.1.102.58
Yes



Avaya T-Server 8.1.010.30
Yes



Interaction Server 8.5.109.01
Yes



DB Server 8.1.300.06
Yes



Stat Server 8.5.102.00
Yes



Orchestration Server



8.1.400.58
Yes
Yes





Message Server 8.5.100.13
Yes





Configuration Sever 8.5.100.22
Yes





Universal Routing Server 8.1.400.22
Yes





Stat Server 8.5.107.00
Yes





SIP 8.1.102.58
Yes





Interaction Server 8.5.109.01
Yes



Interaction Concentrator



8.1.514.03
Yes
Yes





Configuration Sever 8.5.100.22
Yes





Message Server 8.5.100.13
Yes





DB Server 8.1.301.03
Yes





SIP 8.1.102.58
Yes





Outbound Contact Server 8.1.508.00
Yes





Interaction Server 8.5.109.01
Yes



Classification Server



8.5.300.01
Yes
Yes





Configuration Sever 8.5.100.22
Yes





Configuration Server Proxy 8.5.100.22







Message Server 8.5.100.13
Yes





Universal Contact Server 8.5.100.19
Yes





Local Control Agent 8.5.100.20
Yes



Interaction Server



8.5.110.01



Yes





Client to:





Configuration Sever 8.5.100.22
Yes
Yes





Configuration Server Proxy 8.5.100.22
Yes





Message Server 8.5.100.13
Yes





Local Control Agent 8.5.100.20
Yes





Universal Contact Server 8.5.100.19
Yes





DB Server 8.1.301.03
Yes





Chat Server 8.5.107.11
Yes





Social Media Server 8.5.400.03
Yes





Classification Server 8.5.300.01
Yes





Email Server 8.5.104.06
Yes





Server to:





Inx Proxy 8.5.110.01
Yes
Yes





Orchestration Server 8.1.400.58
Yes





Interaction Concentrator 8.1.514.03
Yes





Universal Routing Server 8.1.400.22
Yes





Outbound Contact Server 8.1.508.00
Yes





Stat Server 8.5.107.03
Yes





Email Server 8.5.104.06
Yes





Social Media Server 8.5.400.03
Yes





Chat Server 8.5.107.11
Yes



Chat Server



8.5.109.05









Configuration Sever 8.5.100.22
Yes
Yes





Message Server 8.5.100.13
Yes





Interaction Server 8.5.110.01
Yes





Universal Contact Server 8.5.200.19
Yes





Cassandra 2.28
Yes



Digital Messaging Server with WeChat driver



9.000.03
Yes
Yes





Client to:





Configuration Sever 8.5.100.22
Yes
Yes





Solution Control Server 8.5.100.17
Yes





Message Server 8.5.100.13
Yes





Universal Contact Server 8.5.200.19
Yes





Interaction Server 8.5.110.01
Yes





Chat Server 8.5.109.05
Yes





Server to:





Interaction Server 8.5.110.01
Yes
Yes



Interaction Server Proxy



8.5.110.01
Yes
Yes





Configuration Sever 8.5.100.22
Yes





Message Server 8.5.100.13
Yes





Interaction Server 8.5.110.01
Yes



Web Services and Applications



8.5.201.85
Yes
No





Configuration Sever 8.5.101.08
Yes





Interaction Server 8.5.107.11
Yes





Universal Contact Server 8.5.200.10
Yes





Chat Server 8.5.109.06
Yes





SIP 8.1.102.58
Yes



Genesys Mobile Engagement



8.5.107.19









Configuration Sever 8.5.100.22





Message Server 8.5.100.13





Statistics Server 8.5.102.22





Cassandra 2.28





Chat Server 8.5.105.05





Universal Contact Server 8.5.200.10





Email Server 8.5.104.06





Orchestration Server 8.1.400.53





Web API Server







Solution Control Server 8.5.100.17





Universal Routing Server 8.1.400.22



Co-browse



8.5.000
Yes
Yes





Configuration Sever 8.5.100.22
Yes





Message Server 8.5.100.13
Yes





External Cassandra 8.5.100
Yes



Workforce Management





Yes







WFM Server 8.5.207.09
Yes
Yes





WFM Builder 8.5.207.05
Yes
Yes





WFM Demon 8.5.207.01
Yes
Yes





WFM Web 8.1.301.02
Yes
Yes





WFM Aggregator 8.5.203.00
Yes
Yes





WFM DB Server 8.1.301.02
Yes





GVP Resource Manager



8.5.175.95









SIP Server 8.1.102.58
Yes
Yes





Media Control Platform 8.5.176.05
Yes
Yes





CTI Connector 9.0.010.07
Yes
Yes





Reporting Server 8.5.181.77




No





RM Internode Not Applicable
No
No





Configuration Sever 8.5.100.22
Yes
Yes





Local Control Agent Not Applicable Not Applicable Not Applicable





Message Server 8.5.100.13




No



GVP Supplementary Services Gateway



Not Applicable









SIP Server Not Applicable











HTTPS (Client) Not Applicable











Configuration Sever Not Applicable











Message Server Not Applicable











Local Control Agent Not Applicable Not Applicable Not Applicable



Voice Platform Media Control Platform



8.5.176.05









Resource Manager 8.5.175.95
Yes
Yes





Reporting Server 8.5.181.77




No





Configuration Sever 8.5.100.22
Yes
Yes





Local Control Agent Not Applicable Not Applicable Not Applicable





Message Server 8.5.100.13




No





HTTPS (Client) 8.5.176.05
Yes
Yes





ASR/TTS (MRCP v2 Nuance) 8.5.176.05
Yes
Yes





ASR/TTS(MRCP v1 Nuance/MRCPP) Not Applicable Not Applicable Not Applicable



GVP MRCP Proxy



8.5.184.42









Reporting Server 8.5.181.77




No





Configuration Sever 8.5.100.22
Yes
Yes





Local Control Agent Not Applicable Not Applicable Not Applicable





Message Server 8.5.100.13




No





MRCP ASR/TTS Not Applicable
No
No





MRCP Client Not Applicable
No
No



GVP CCP



Not Applicable
No
No





Resource Manager Not Applicable
No
No





Configuration Sever Not Applicable
No
No





Local Control Agent Not Applicable Not Applicable Not Applicable





Message Server Not Applicable
No
No





HTTPS(client) Not Applicable
No
No



GVP UCMConnector (T-Server-CUCM to Media Server Connector)


8.5.184.06









Resource Manager 8.5.175.95




Yes





T-Server Not Applicable
No
No





Configuration Sever 8.5.100.22
Yes
Yes





Message Server 8.5.100.13











Local Control Agent Not Applicable Not Applicable Not Applicable



GVP Policy Server



No
Yes








Configuration Sever
No
Yes








HTTPS
No
Yes








Genesys Administrator UI
No
Yes








Message Server
No
Yes








Local Control Agent Not Applicable Not Applicable Not Applicable



GVP CTIConnector












IVR Server 9.0.010.07
Yes
Yes





Cisco ICM Not Applicable
No







Configuration Sever 9.0.010.07
Yes
Yes





Resource Manager 9.0.010.07
Yes
Yes





Message Server 9.0.010.07
Yes
Yes



GVP Reporting Server












Configuration Sever 8.5.181.77











Database














HTTPS 8.5.181.77











RC (Active MQ) 8.5.181.77








WD Manager

9.0.004.07

CS 8.1.300.24      
MS 8.5.100.03      
iWD HistoryNode 9.0.004.07      
IS 8.5.105.04      
UCS 8.5.300.09      
iWD HistoryNode

9.0.004.07

CS 8.1.300.24      
MS 8.5.100.03      
JMSQ        
iWD RuntimeNode

9.0.004.07

CS 8.1.300.24      
MS 8.5.100.03      
iWD HistoryNode 9.0.004.07      
iWD Web

9.0.004.01

CS 8.1.300.24      
MS 8.5.100.03      
IS 8.5.105.04      
iWD Web CapturePoint 9.0.003.07      
Browser iWD Web 9.0.004.01      
iWD Manager 9.0.004.07      
iWD GAX Plugin iWD RuntimeNode 9.0.004.07      
LDS TProxy2 1


8.1.1005.02


CS 8.5.100.25 Yes Yes  
MS 8.5.100.11 Yes Yes  
SIP 8.1.101.79 Yes Yes  
LDS TProxy2


8.1.005.02


LDS TProxy1 8.1.005.02 Yes Yes  
LDS TProxy1 bkp 8.1.100.02 Yes Yes  
CS 8.5.100.25 Yes Yes  
MS 8.5.100.11 Yes Yes  
URS

8.1.400.28

LDS TProxy2 8.10.005.02 Yes Yes  
LDS TProxy1 bkp CS 8.5.100.25 Yes Yes  
MS 8.5.100.11 Yes Yes  
SIP 8.1.101.79 Yes Yes  
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