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TLS Security Protocol Support

If you deal with sensitive data, a top priority for you is conforming to the PCI DSS-compliance standards to safeguard your customers and protect your brand is a top priority.

30 June, 2018 was the deadline to disable SSL/early TLS and implement a more secure encryption protocol – TLS 1.1 or higher (TLS v1.2 is strongly encouraged) in order to meet the PCI Data Security Standard (PCI DSS). It is possible for a customer to use the Genesys suite of products in a manner that complies with the security-related business standards such as PCI DSS. However, Genesys products are only tools for the customer to use and the products do not ensure or enforce compliance with these standards. It is solely the customer's responsibility to ensure that the use of the Genesys suite of products complies with these business standards. Genesys recommends that the customer take steps for ensuring compliance with these business standards and other applicable local security requirements as well. PCI compliance requires several other measures by enterprises.

This page provides general information relevant to Genesys products' support for TLS 1.2.

Product Product Connections TLS 1.2 Support Release # Compatible with SHA2 certificates
Sec-Protocol Option Support
 Conditions
Universal Contact Server





8.5.300.01
Yes
Yes





Configuration Sever 8.5.100.22
Yes





Message Server 8.5.100.13
Yes





Chat Server 8.5.107.11
Yes





Interaction Server 8.5.109.01
Yes





Email Server 8.5.104.06
Yes





Local Control Agent 8.5.100.20
Yes





Social Media Server 8.5.400.03
Yes





Email Server





8.5.104.06
Yes
Yes





Configuration Sever 8.5.100.22
Yes





Message Server 8.5.100.13
Yes





Interaction Server 8.5.109.01
Yes





Universal Contact Server 8.5.100.19
Yes





Social Media Server
 . 8.5.400.03
Yes
Yes





Configuration Sever 8.5.100.22
Yes





Message Server 8.5.100.13
Yes





Universal Contact Server 8.5.100.19
Yes





Interaction Server 8.5.109.01
Yes





Universal Contact Server Proxy





8.5.100.04
Yes
Yes





UCS 8.5.100.19
Yes





Configuration Sever 8.5.100.22
Yes





Message Server 8.5.100.13
Yes





T-Server for Avaya Communication Manager





8.1.010.30
Yes
Yes





Configuration Sever 8.5.100.22
Yes





Message Server 8.5.100.13
Yes





ISCC 8.1.010.30
Yes





High Availability 8.1.010.30
Yes





Outbound Contact Server





8.1.508.02
Yes
Yes
v.8.1.508.01+





Message Server 8.5.100.13
Yes





Configuration Sever 8.5.100.22
Yes





SIP Server 8.1.102.58
Yes





Avaya T-Server 8.1.010.30
Yes





Interaction Server 8.5.109.01
Yes





DB Server 8.1.300.06
Yes





Stat Server 8.5.102.00
Yes





Orchestration Server





8.1.400.58
Yes
Yes









Message Server 8.5.100.13
Yes









Configuration Sever 8.5.100.22
Yes









Universal Routing Server 8.1.400.22
Yes









Stat Server 8.5.107.00
Yes









SIP 8.1.102.58
Yes









Interaction Server 8.5.109.01
Yes





Interaction Concentrator





8.1.514.03
Yes
Yes









Configuration Sever 8.5.100.22
Yes









Message Server 8.5.100.13
Yes









DB Server 8.1.301.03
Yes









SIP 8.1.102.58
Yes









Outbound Contact Server 8.1.508.00
Yes









Interaction Server 8.5.109.01
Yes





Classification Server





8.5.300.01
Yes
Yes









Configuration Sever 8.5.100.22
Yes









Configuration Server Proxy 8.5.100.22













Message Server 8.5.100.13
Yes









Universal Contact Server 8.5.100.19
Yes









Local Control Agent 8.5.100.20
Yes





Interaction Server





8.5.110.01





Yes
 Interaction Server was verified on: Linux 64 and Windows 2008R





Client to:









Configuration Sever 8.5.100.22
Yes
Yes









Configuration Server Proxy 8.5.100.22
Yes









Message Server 8.5.100.13
Yes









Local Control Agent 8.5.100.20
Yes









Universal Contact Server 8.5.100.19
Yes









DB Server 8.1.301.03
Yes









Chat Server 8.5.107.11
Yes









Social Media Server 8.5.400.03
Yes









Classification Server 8.5.300.01
Yes









Email Server 8.5.104.06
Yes









Server to:









Inx Proxy 8.5.110.01
Yes
Yes









Orchestration Server 8.1.400.58
Yes









Interaction Concentrator 8.1.514.03
Yes









Universal Routing Server 8.1.400.22
Yes









Outbound Contact Server 8.1.508.00
Yes









Stat Server 8.5.107.03
Yes









Email Server 8.5.104.06
Yes









Social Media Server 8.5.400.03
Yes









Chat Server 8.5.107.11
Yes





Chat Server





8.5.109.05

















Configuration Sever 8.5.100.22
Yes
Yes









Message Server 8.5.100.13
Yes









Interaction Server 8.5.110.01
Yes









Universal Contact Server 8.5.200.19
Yes









Cassandra 2.28
Yes





Digital Messaging Server with WeChat driver





9.000.03
Yes
Yes
 Digital Messaging Server supports only one port "default" with Listening Mode = secured







Client to:









Configuration Sever 8.5.100.22
Yes
Yes









Solution Control Server 8.5.100.17
Yes









Message Server 8.5.100.13
Yes









Universal Contact Server 8.5.200.19
Yes









Interaction Server 8.5.110.01
Yes









Chat Server 8.5.109.05
Yes









Server to:









Interaction Server 8.5.110.01
Yes
Yes





Interaction Server Proxy





8.5.110.01
Yes
Yes









Configuration Sever 8.5.100.22
Yes









Message Server 8.5.100.13
Yes









Interaction Server 8.5.110.01
Yes





Web Services and Applications





8.5.201.85
Yes
No
 * Simple TLS ONLY.


  • Mutual TLS is not supported.


  • CS Auto-detect port is not supported, must use ‘secured’.


  • FIPS compliant.


  • Connection to MS is not supported.


  • ‘Client-side’ option is NOT supported


  • TLS 1.2 supported on all connections:


add “-Djdk.tls.client.protocols=TLSv1.2” into command line or into JAVA_OPTIONS of “/etc/default/gws” for CentOS6 or “/usr/lib/systemd/system/gws.service“ for CentOS7


GWS CA Trusted certificate must be configured in application.yaml file only: (GWS do not read configuration from CME)serverSettings:


caCertificate: /usr/local/genesys/cacert/ca_cert.pem 



onPremiseSettings: <br>cmeHost: fmk<br>cmePort: 2021<br>tlsEnabled: true





 Configuration Server 8.5.101.08
Yes





 Interaction Server 8.5.107.11
Yes





 Universal Contact Server 8.5.200.10
Yes





 Chat Server 8.5.109.06
Yes





 SIP 8.1.102.58
Yes
Genesys Mobile Engagement





8.5.107.19

















Configuration Sever 8.5.100.22









Message Server 8.5.100.13









Statistics Server 8.5.102.22









Cassandra 2.28



TLS for GMS+Cassandra is not supported.







Chat Server 8.5.105.05



Chat v2: TLS between GSG/GMS and Chat Server in trust server mode (do not check the certificate). Chat v1: for TLS management, add the following option in chat section: chat_ssl_trust_all=true







Universal Contact Server 8.5.200.10 TLS between GSG/GMS and Universal Contact Server in trust server mode (do not check the certificate).







Email Server 8.5.104.06



You can set up an HTTPS connection (even in the GMS Connection tab). Note: GMS uses HTTPClientFactory, and a TLS option can be set (section gms, option http.ssl_trust_all, value=false, true).







Orchestration Server 8.1.400.53




You can set up an HTTPS connection (even in the GMS Connection tab). Note: GMS uses HTTPClientFactory, and a TLS option can be set (section gms, option http.ssl_trust_all, value=false, true).






Web API Server







You can set up an HTTPS connection. Not configured at startup (that is, not in the GMS Connection tab). Note: GMS uses HTTPClientFactory, and a TLS option can be set (section gms, option http.ssl_trust_all, value=false, true).







Solution Control Server 8.5.100.17









Universal Routing Server 8.1.400.22



You can set up an HTTPS connection. Not configured at startup (that is, not in the GMS Connection tab). Note: GMS uses HTTPClientFactory, and a TLS option can be set (section gms, option http.ssl_trust_all, value=false, true).



Co-browse





8.5.000
Yes
Yes









Configuration Sever 8.5.100.22
Yes









Message Server 8.5.100.13
Yes









External Cassandra 8.5.100
Yes





Workforce Management









Yes













WFM Server 8.5.207.09
Yes
Yes









WFM Builder 8.5.207.05
Yes
Yes









WFM Demon 8.5.207.01
Yes
Yes









WFM Web 8.1.301.02
Yes
Yes









WFM Aggregator 8.5.203.00
Yes
Yes









WFM DB Server 8.1.301.02
Yes









GVP Resource Manager





8.5.175.95

















SIP Server 8.1.102.58
Yes
Yes









Media Control Platform 8.5.176.05
Yes
Yes









CTI Connector 9.0.010.07
Yes
Yes









Reporting Server 8.5.181.77






No









RM Internode Not Applicable
No
No









Configuration Sever 8.5.100.22
Yes
Yes









Local Control Agent Not Applicable Not Applicable Not Applicable









Message Server 8.5.100.13






No





GVP Supplementary Services Gateway





Not Applicable

















SIP Server Not Applicable



















HTTPS (Client) Not Applicable



















Configuration Sever Not Applicable



















Message Server Not Applicable



















Local Control Agent Not Applicable Not Applicable Not Applicable





Voice Platform Media Control Platform





8.5.176.05

















Resource Manager 8.5.175.95
Yes
Yes









Reporting Server 8.5.181.77






No









Configuration Sever 8.5.100.22
Yes
Yes









Local Control Agent Not Applicable Not Applicable Not Applicable









Message Server 8.5.100.13






No









HTTPS (Client) 8.5.176.05
Yes
Yes









ASR/TTS (MRCP v2 Nuance) 8.5.176.05
Yes
Yes









ASR/TTS(MRCP v1 Nuance/MRCPP) Not Applicable Not Applicable Not Applicable





GVP MRCP Proxy





8.5.184.42

















Reporting Server 8.5.181.77






No









Configuration Sever 8.5.100.22
Yes
Yes









Local Control Agent Not Applicable Not Applicable Not Applicable









Message Server 8.5.100.13






No









MRCP ASR/TTS Not Applicable
No
No









MRCP Client Not Applicable
No
No





GVP CCP





Not Applicable
No
No









Resource Manager Not Applicable
No
No









Configuration Sever Not Applicable
No
No









Local Control Agent Not Applicable Not Applicable Not Applicable









Message Server Not Applicable
No
No









HTTPS(client) Not Applicable
No
No





GVP UCMConnector (T-Server-CUCM to Media Server Connector)




8.5.184.06

















Resource Manager 8.5.175.95






Yes









T-Server Not Applicable
No
No









Configuration Sever 8.5.100.22
Yes
Yes









Message Server 8.5.100.13



















Local Control Agent Not Applicable Not Applicable Not Applicable





GVP Policy Server





No
Yes














Configuration Sever
No
Yes














HTTPS
No
Yes














Genesys Administrator UI
No
Yes














Message Server
No
Yes














Local Control Agent Not Applicable Not Applicable Not Applicable





GVP CTIConnector
























IVR Server 9.0.010.07
Yes
Yes









Cisco ICM Not Applicable
No













Configuration Sever 9.0.010.07
Yes
Yes









Resource Manager 9.0.010.07
Yes
Yes









Message Server 9.0.010.07
Yes
Yes





GVP Reporting Server
























Configuration Sever 9.0.010.62













Java level TLS protocol option support







Database 9.0.010.62













Oracle database - Oracle 12c RAC -Mutual TLS


SQL Server 2012 - Simple TLS






HTTPS 9.0.010.62











Java level TLS protocol option support








RC (Active MQ) 9.0.010.62















Message Server 9.0.010.62



Java level TLS protocol option support
WD Manager

9.0.004.07

CS 8.1.300.24





 
MS 8.5.100.03





 
iWD HistoryNode 9.0.004.07





 
IS 8.5.105.04





 
UCS 8.5.300.09





 
iWD HistoryNode

9.0.004.07

CS 8.1.300.24





 
MS 8.5.100.03





 
JMSQ  





 
iWD RuntimeNode

9.0.004.07


CS 8.1.300.24





 
MS 8.5.100.03





 
iWD HistoryNode 9.0.004.07





 
iWD Web

9.0.004.01


CS 8.1.300.24





 
MS 8.5.100.03





 
IS 8.5.105.04





 
iWD Web CapturePoint 9.0.003.07





 
Browser iWD Web 9.0.004.01





 
iWD Manager 9.0.004.07





 
iWD GAX Plugin iWD RuntimeNode 9.0.004.07







 
LDS TProxy2 1

8.1.1005.02


CS 8.5.100.25 Yes Yes  
MS 8.5.100.11 Yes Yes  
SIP 8.1.101.79 Yes Yes  
LDS TProxy2

8.1.005.02


LDS TProxy1 8.1.005.02 Yes Yes  
LDS TProxy1 bkp 8.1.100.02 Yes Yes  
CS 8.5.100.25 Yes Yes  
MS 8.5.100.11 Yes Yes  
URS

8.1.400.28

LDS TProxy2 8.10.005.02 Yes Yes  
LDS TProxy1 bkp CS 8.5.100.25 Yes Yes  
  MS 8.5.100.11 Yes Yes  
  SIP 8.1.101.79 Yes Yes  
GAX   8.5.290.09 Yes Yes For HTTPS add ‘setIncludeProtocols= TLS1.2’ in gax.properties.

For connections to other servers, if using Java 7.


set -Djdk.tls.client.protocols=TLSv1.2.


For Java 8 this is not needed as TLS1.2 is the default.

  Configuration Server 8.5.101.16 Yes Yes  
  SCS 8.5.100.26 Yes Yes  
  MS-SQL Database SQLServer 2014, SQLServer 2016, SQLServer 2012 Yes Yes  
Management Framework Configuration Server 8.5.100.22 Yes Yes  
Message Server 8.5.100.13 Yes Yes  
SCS 8.5.100.17 Yes Yes  
LCA 8.5.100.20 Yes Yes  
CS Proxy 8.5.100.22 Yes Yes  
DB Server 8.1.300.06 Yes Yes  
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