Multilingual Processing in Chat Server

Genesys Chat can process multiple languages simultaneously, including:

• Chat transcript messages, with no restrictions. The data is transferred in UTF-16.
  
• Attached data (such as first name, last name, subject, and so on) and ESP messages (submitting messages to chat session from the strategy). The data is transferred in UTF-8. There are the following limitations:
  
• Unless UCS is running on UNIX with the UTF-8 locale, its startup script must be configured to use -Dfile.encoding=UTF-8.
  
• Routing strategies must send data in UTF-8 encoding.

Internal Locale of Chat Server

The encoding and locale that Chat Server uses internally are determined by the following, in order of priority:

1. The command line parameter -codepage. The value of the parameter must be a valid and enabled encoding name. For example, to use UTF-8 on Windows platform the value must be UTF8.
2. Connection to a Configuration Server that is running in multi-language mode, which sets Chat Server's internal locale to UTF-8.
3. The current system locale.