Installing eServices Manager

Prerequisites

• Genesys Administrator Extension (GAX) 8.5.220.20 or later
• UCS 8.5.200.08 or later
• If a previous version of eServices Manager Plug-in for Administrator was installed on the current host, uninstall that version.

Create a Zip File

1. Create a temporary folder on your desktop.
2. Copy the IP folder from the original location (typically, the product CD) into the temporary folder.
3. Copy the templates folder from the original location into the temporary folder.
4. Zip the temporary folder.

Alternatively, contact Genesys Customer Care to obtain the required Zip file containing the installation package and associated templates.

Install with the GAX Installation Wizard

1. Add the following option to the Genesys Administrator Extension (GAX) Application object:
   • Section name: asd
   • Option name: plugin_ip_list
   • Option value: eSMngrPlgnAdm64 (Windows host) or eSMngrPlgnAdm (Linux host)
   Tip

   This option is also used by Privacy Manager Plug-in for Administrator. If you are running both Privacy Manager and eServices Manager, the value can be a comma-separated list; for example, eSMngrPlgnAdm,PrivacyMng
2. Restart GAX.
3. Upload the eServices Manager installation package (IP). If you previously uploaded the IP, you must do so again now.
4. Carry out the plug-in installation process.
5. Restart GAX.

Configure

1. Create an Application for eServices Manager with the type Application Cluster.
2. Add tenants to the eServices Manager Application.
3. Specify the Host and Port. The Application Cluster application object and the GAX application must be configured with the same host in order to enable mutual TLS connections.
4. Connect the eServices Manager Application to UCS and Classification Server.
5. Configure these connections: TLS, ADDP, and so on.
6. Navigate to the GAX Application and specify the eServices Manager Application name as the value of the app-name option in the [gax-km] section.
7. Specify where you want eServices Manager to create its temporary files as the value of the file-storage-path option in the [gax-km] section. Make sure that eServices Manager has permissions to write into that directory.
8. If you need multi-language support, set the UTF-8 JVM parameter for all Java components (UCS, GAX Server, Browser) in the corresponding .ini file (or .bat file if you start the component from command line):
   ini file: [JavaArgs] -Dfile.encoding=UTF-8 ...
   bat file: set JAVA_OPTS=%JAVA_OPTS% -Dfile.encoding=UTF-8 ...
9. Restart GAX.

Tip

On multi-language support: In the GAX User Preference window (under the Preferences menu), Use system settings refers to using the settings in the System Preferences window. It does not refer to the Region and Language setting of the host machine.

If Use system settings is selected in the Language field of GAX's Locale User Preferences, it refers to the language that is selected in the Language field of System Preferences. Note that if you want to have any language other than English available in these fields, you must install the relevant language pack plug-in.