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Genesys Web Services:interaction-workspace:interaction-disposition-is-mandatory


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Published Option

interaction.disposition.is-mandatory

Default Value: false
Valid Values: true, false
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31

Specifies whether it is mandatory for the agent to set a disposition code before Marking Done an interaction. This option can be overridden by a routing strategy as described in the Configuration Guide.

Draft Option

No draft option


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