Designer Folder

The Designer folder contains numerous objects that you can use to build reports or dashboards that display information about Interactive-Voice-Response (IVR) usage in your contact center. IVR Reports are created using Genesys Designer. The folder is organized into a series of subfolders, to make it easier to find the objects you need, as described in the following table. Many folders contain a Custom folder, which is not described in this document. Custom folders are provided to store any custom objects. For information about Agent reports, see the Genesys CX Insights 9.0 User's Guide.