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enable-sdr-survey

Section: agg-feature
Default Value: No default value
Valid Values: none. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process
Introduced: 8.5.001.48

Instructs RAA to enable SDR Survey tables: SDR_SURVEY_ANS, SDR_SURVEY. To have RAA exclude SDR Survey data, remove this option from this section.

enable-sdr

Section: agg-feature
Default Value: No default value
Valid Values: None. This option takes no values—its presence alone within the [agg-feature] section issues the described instructions to RAA.
Changes Take Effect: After restart of the aggregation process
Introduced: 8.5.001.30

Instructs RAA to enable SDR aggregate tables: SDR_ACTIVITY, SDR_SESS_MILESTONE, SDR_SESSION and SDR_SESS_BLOCK . To have RAA exclude SDR aggregate data, remove this option from this section.

Designer reports

This page describes reports and dashboards you can use to view information about Interactive-Voice-Response (IVR) usage in your contact center. IVR Reports are created using Genesys Designer. Reports in the Designer folder are ready-to-use, but as always, can be modified to suit your specific business needs.

Reports in this folder require that specific RAA options be enabled: enable-sdr, and in some cases enable-sdr-survey. For more information, see the Genesys CX Insights Deployment Guide.

Important
Reports in the Designer folder are supported for Genesys Engage cloud deployments only.

About Designer reports

1

The following reports are available in the CX Insights > Designer folder:


Related Topics:

This page was last edited on April 1, 2021, at 15:21.
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