VoiceGenie
The VoiceGenie Platform enables contact centers, enterprises and service providers to quickly and easily deliver integrated speech or touch-tone applications to automate customer and employee self-service transactions. The VoiceGenie Platform leverages standards such as VoiceXML, CCXML, MRCP, and SIP for the development and deployment of Interactive Voice Response (IVR) and next-generation applications within contact centers and service provider networks.
VoiceGenie falls under the Customer Engagement Self-service solution of the PureEngage offering.
Release Notes
Documentation for 7.2.2
Installation Guide"> Installation Guide
Use this guide to install VoiceGenie
Application Migration Guide (7.1 to 7.2)"> Application Migration Guide (7.1 to 7.2)
Use this guide to migrate your applications from 7.1 to 7.2
Media Platform System Reference Guide"> Media Platform System Reference Guide
Use this guide to learn more about configuring the Media Platform
Media Platform User's Guide"> Media Platform User's Guide
Use this guide to learn more about using the Media Platform
OA&M Framework - SMC User's Guide"> OA&M Framework - SMC User's Guide
Use this guide to learn how to use the System Management Console
VoiceGenie 7.2.2 OA&M Framework User's Guide"> VoiceGenie 7.2.2 OA&M Framework User's Guide
Use this guide to learn how to use the OA&M Framework
SIP Proxy User's Guide"> SIP Proxy User's Guide
Use this guide to learn how to use the SIP Proxy
Speech Resource Management System Reference Guide"> Speech Resource Management System Reference Guide
Use this guide to learn more about configuring Speech Resource Management
Speech Resource Management User's Guide"> Speech Resource Management User's Guide
Use this guide to learn how to use Speech Resource Management
TDD/TYY User's Guide"> TDD/TYY User's Guide
Use this guide to learn more about using the TDD/TYY functionality
Documentation for 7.2.1
Installation Guide"> Installation Guide
Use this guide to install VoiceGenie
Media Platform System Reference Guide"> Media Platform System Reference Guide
Use this guide to learn more about configuring the Media Platform
OA&M Framework - SMC User's Guide"> OA&M Framework - SMC User's Guide
Use this guide to learn how to use the System Management Console
Speech Resource Management System Reference Guide"> Speech Resource Management System Reference Guide
Use this guide to learn more about configuring Speech Resource Management
Speech Resource Management User's Guide"> Speech Resource Management User's Guide
Use this guide to learn how to use Speech Resource Management
Documentation for 7.2.0
Document Overview"> Document Overview
This document provides a brief summary for all documents shipped as part of the VoiceGenie 7.2 release
Installation Guide"> Installation Guide
Use this guide to install VoiceGenie
IVR Driver for VoiceGenie User Reference Guide"> IVR Driver for VoiceGenie User Reference Guide
Use this guide to learn more about the IVR Driver for VoiceGenie
OA&M Framework - CLC User's Guide"> OA&M Framework - CLC User's Guide
Use this guide to learn how to use the Command Line Console
OA&M Framework - SMC User's Guide"> OA&M Framework - SMC User's Guide
Use this guide to learn how to use the System Management Console
OA&M Framework - SNMP User's Guide"> OA&M Framework - SNMP User's Guide
Use this guide to learn how to use the Simple Network Management Protocol
OA&M Framework User's Guide"> OA&M Framework User's Guide
Use this guide to learn how to use the OA&M Framework
RTSP User's Guide"> RTSP User's Guide
Use this guide to learn how to use the Real-Time Streaming Protocol
TDD User's Guide"> TDD User's Guide
Use this guide to learn how to use the TDD/TTY functionality
Upgrade Guide"> Upgrade Guide
Use this guide to upgrade VoiceGenie and related software
Application Migration Guide"> Application Migration Guide
Use this guide to migrate legacy VoiceXML applications to the NextGen Interpreter
Media Platform System Reference Guide"> Media Platform System Reference Guide
Use this guide to learn more about configuring the Media Platform
Media Platform User's Guide"> Media Platform User's Guide
Use this guide to learn more about using the Media Platform
MRCP Proxy User's Guide"> MRCP Proxy User's Guide
Use this guide to learn more about using the Media Resource Control Protocol
MRCP Proxy System Reference Guide"> MRCP Proxy System Reference Guide
Use this guide to learn more about configuring the MRCP Proxy
SIP Proxy System Reference Guide"> SIP Proxy System Reference Guide
Use this guide to learn more about configuring the SIP Proxy
SIP Proxy User's Guide"> SIP Proxy User's Guide
Use this guide to learn more about using the SIP Proxy
Speech Resource Management System Reference Guide"> Speech Resource Management System Reference Guide
Use this guide to learn more about configuring Speech Resource Management
Speech Resource Management User's Guide"> Speech Resource Management User's Guide
Use this guide to learn how to use Speech Resource Management
VoiceGenie Tools System Reference Guide"> VoiceGenie Tools System Reference Guide
Use this guide to learn more about configuring VoiceGenie Tools
VoiceGenie Tools User's Guide"> VoiceGenie Tools User's Guide
Use this guide to learn more about using VoiceGenie Tools
Advisory
Release Notes
Documentation
Documentation Overview"> Documentation Overview
This document provides a brief summary for all documents shipped as part of the VoiceGenie 7 release
Application Migration Guide"> Application Migration Guide
Use this guide to read about the new features and changes in the VoiceGenie 7 release
Installation Guide"> Installation Guide
Use this guide to install and configure VoiceGenie 7
CCXML Platform Installation and Configuration Guide"> CCXML Platform Installation and Configuration Guide
Use this guide to install and configure the CCXML Platform
CCXML Platform User's Guide"> CCXML Platform User's Guide
Use this guide to learn more about using the CCXML Platform
Call Analyst User's Guide"> Call Analyst User's Guide
Use this guide to learn more about using Call Analyst
ICM Connector Installation Guide"> ICM Connector Installation Guide
Use this guide to install and configure the ICM Connector
ICM Connector User's Guide"> ICM Connector User's Guide
Use this guide to learn more about using the ICM Connector
MRCP Proxy System Reference Guide"> MRCP Proxy System Reference Guide
Use this guide to learn more about configuring the MRCP Proxy
MRCP Proxy User's Guide"> MRCP Proxy User's Guide
Use this guide to learn more about using the MRCP Proxy
Media Platform System Reference Guide"> Media Platform System Reference Guide
Use this guide to learn more about configuring the Media Platform
Media Platform User's Guide"> Media Platform User's Guide
Use this guide to learn more about using the Media Platform
OA&M Framework - CLC User's Guide"> OA&M Framework - CLC User's Guide
Use this guide to learn how to use the Command Line Console
OA&M Framework - SMC User's Guide"> OA&M Framework - SMC User's Guide
Use this guide to learn how to use the System Management Console
OA&M Framework - SNMP User's Guide"> OA&M Framework - SNMP User's Guide
Use this guide to learn how to use the Simple Network Management Protocol
OA&M Framework User's Guide"> OA&M Framework User's Guide
Use this guide to learn more about using the OA&M Framework
Pre-Production Checklist"> Pre-Production Checklist
Use this guide to ensure configuration elements are properly set
Preventative Maintenance"> Preventative Maintenance
Use this guide to implement performance- and stability-related recommendations
RTSP User's Guide"> RTSP User's Guide
Use this guide to learn how to use the Real-Time Streaming Protocol
SIP Proxy System Reference Guide"> SIP Proxy System Reference Guide
Use this guide to learn more about configuring the SIP Proxy
SIP Proxy User's Guide"> SIP Proxy User's Guide
Use this guide to learn more about using the SIP Proxy
SS7 Connector Installation Guide"> SS7 Connector Installation Guide
Use this guide to install and configure the SS7 Connector
SS7 Connector System Reference Guide"> SS7 Connector System Reference Guide
Use this guide to learn more about configuring the SS7 Connector
SS7 Connector User's Guide"> SS7 Connector User's Guide
Use this guide to learn more about using the SS7 Connector
Speech Resource Management System Reference Guide"> Speech Resource Management System Reference Guide
Use this guide to learn more about configuring Speech Resource Management
Speech Resource Management User's Guide"> Speech Resource Management User's Guide
Use this guide to learn how to use Speech Resource Management
VoiceGenie Tools System Reference Guide"> VoiceGenie Tools System Reference Guide
Use this guide to learn more about configuring VoiceGenie Tools
VoiceGenie Tools User's Guide"> VoiceGenie Tools User's Guide
Use this guide to learn more about using VoiceGenie Tools
TDD User's Guide"> TDD User's Guide
Use this guide to learn how to use the TDD/TTY functionality