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VoiceGenie

The VoiceGenie Platform enables contact centers, enterprises and service providers to quickly and easily deliver integrated speech or touch-tone applications to automate customer and employee self-service transactions. The VoiceGenie Platform leverages standards such as VoiceXML, CCXML, MRCP, and SIP for the development and deployment of Interactive Voice Response (IVR) and next-generation applications within contact centers and service provider networks.

VoiceGenie falls under the Customer Engagement Self-service solution of the PureEngage offering.

Release Notes

Documentation for 7.2.2

Installation Guide"> Installation Guide

Use this guide to install VoiceGenie

Application Migration Guide (7.1 to 7.2)"> Application Migration Guide (7.1 to 7.2)

Use this guide to migrate your applications from 7.1 to 7.2

Media Platform System Reference Guide"> Media Platform System Reference Guide

Use this guide to learn more about configuring the Media Platform

Media Platform User's Guide"> Media Platform User's Guide

Use this guide to learn more about using the Media Platform

OA&M Framework - SMC User's Guide"> OA&M Framework - SMC User's Guide

Use this guide to learn how to use the System Management Console

VoiceGenie 7.2.2 OA&M Framework User's Guide"> VoiceGenie 7.2.2 OA&M Framework User's Guide

Use this guide to learn how to use the OA&M Framework

SIP Proxy User's Guide"> SIP Proxy User's Guide

Use this guide to learn how to use the SIP Proxy

Speech Resource Management System Reference Guide"> Speech Resource Management System Reference Guide

Use this guide to learn more about configuring Speech Resource Management

Speech Resource Management User's Guide"> Speech Resource Management User's Guide

Use this guide to learn how to use Speech Resource Management

TDD/TYY User's Guide"> TDD/TYY User's Guide

Use this guide to learn more about using the TDD/TYY functionality

Documentation for 7.2.1

Installation Guide"> Installation Guide

Use this guide to install VoiceGenie

Media Platform System Reference Guide"> Media Platform System Reference Guide

Use this guide to learn more about configuring the Media Platform

OA&M Framework - SMC User's Guide"> OA&M Framework - SMC User's Guide

Use this guide to learn how to use the System Management Console

Speech Resource Management System Reference Guide"> Speech Resource Management System Reference Guide

Use this guide to learn more about configuring Speech Resource Management

Speech Resource Management User's Guide"> Speech Resource Management User's Guide

Use this guide to learn how to use Speech Resource Management

Documentation for 7.2.0

Document Overview"> Document Overview

This document provides a brief summary for all documents shipped as part of the VoiceGenie 7.2 release

Installation Guide"> Installation Guide

Use this guide to install VoiceGenie

IVR Driver for VoiceGenie User Reference Guide"> IVR Driver for VoiceGenie User Reference Guide

Use this guide to learn more about the IVR Driver for VoiceGenie

OA&M Framework - CLC User's Guide"> OA&M Framework - CLC User's Guide

Use this guide to learn how to use the Command Line Console

OA&M Framework - SMC User's Guide"> OA&M Framework - SMC User's Guide

Use this guide to learn how to use the System Management Console

OA&M Framework - SNMP User's Guide"> OA&M Framework - SNMP User's Guide

Use this guide to learn how to use the Simple Network Management Protocol

OA&M Framework User's Guide"> OA&M Framework User's Guide

Use this guide to learn how to use the OA&M Framework

RTSP User's Guide"> RTSP User's Guide

Use this guide to learn how to use the Real-Time Streaming Protocol

TDD User's Guide"> TDD User's Guide

Use this guide to learn how to use the TDD/TTY functionality

Upgrade Guide"> Upgrade Guide

Use this guide to upgrade VoiceGenie and related software

Application Migration Guide"> Application Migration Guide

Use this guide to migrate legacy VoiceXML applications to the NextGen Interpreter

Media Platform System Reference Guide"> Media Platform System Reference Guide

Use this guide to learn more about configuring the Media Platform

Media Platform User's Guide"> Media Platform User's Guide

Use this guide to learn more about using the Media Platform

MRCP Proxy User's Guide"> MRCP Proxy User's Guide

Use this guide to learn more about using the Media Resource Control Protocol

MRCP Proxy System Reference Guide"> MRCP Proxy System Reference Guide

Use this guide to learn more about configuring the MRCP Proxy

SIP Proxy System Reference Guide"> SIP Proxy System Reference Guide

Use this guide to learn more about configuring the SIP Proxy

SIP Proxy User's Guide"> SIP Proxy User's Guide

Use this guide to learn more about using the SIP Proxy

Speech Resource Management System Reference Guide"> Speech Resource Management System Reference Guide

Use this guide to learn more about configuring Speech Resource Management

Speech Resource Management User's Guide"> Speech Resource Management User's Guide

Use this guide to learn how to use Speech Resource Management

VoiceGenie Tools System Reference Guide"> VoiceGenie Tools System Reference Guide

Use this guide to learn more about configuring VoiceGenie Tools

VoiceGenie Tools User's Guide"> VoiceGenie Tools User's Guide

Use this guide to learn more about using VoiceGenie Tools


Advisory

Release Notes


Documentation

Documentation Overview"> Documentation Overview

This document provides a brief summary for all documents shipped as part of the VoiceGenie 7 release

Application Migration Guide"> Application Migration Guide

Use this guide to read about the new features and changes in the VoiceGenie 7 release

Installation Guide"> Installation Guide

Use this guide to install and configure VoiceGenie 7

CCXML Platform Installation and Configuration Guide"> CCXML Platform Installation and Configuration Guide

Use this guide to install and configure the CCXML Platform

CCXML Platform User's Guide"> CCXML Platform User's Guide

Use this guide to learn more about using the CCXML Platform

Call Analyst User's Guide"> Call Analyst User's Guide

Use this guide to learn more about using Call Analyst

ICM Connector Installation Guide"> ICM Connector Installation Guide

Use this guide to install and configure the ICM Connector

ICM Connector User's Guide"> ICM Connector User's Guide

Use this guide to learn more about using the ICM Connector

MRCP Proxy System Reference Guide"> MRCP Proxy System Reference Guide

Use this guide to learn more about configuring the MRCP Proxy

MRCP Proxy User's Guide"> MRCP Proxy User's Guide

Use this guide to learn more about using the MRCP Proxy

Media Platform System Reference Guide"> Media Platform System Reference Guide

Use this guide to learn more about configuring the Media Platform

Media Platform User's Guide"> Media Platform User's Guide

Use this guide to learn more about using the Media Platform

OA&M Framework - CLC User's Guide"> OA&M Framework - CLC User's Guide

Use this guide to learn how to use the Command Line Console

OA&M Framework - SMC User's Guide"> OA&M Framework - SMC User's Guide

Use this guide to learn how to use the System Management Console

OA&M Framework - SNMP User's Guide"> OA&M Framework - SNMP User's Guide

Use this guide to learn how to use the Simple Network Management Protocol

OA&M Framework User's Guide"> OA&M Framework User's Guide

Use this guide to learn more about using the OA&M Framework

Pre-Production Checklist"> Pre-Production Checklist

Use this guide to ensure configuration elements are properly set

Preventative Maintenance"> Preventative Maintenance

Use this guide to implement performance- and stability-related recommendations

RTSP User's Guide"> RTSP User's Guide

Use this guide to learn how to use the Real-Time Streaming Protocol

SIP Proxy System Reference Guide"> SIP Proxy System Reference Guide

Use this guide to learn more about configuring the SIP Proxy

SIP Proxy User's Guide"> SIP Proxy User's Guide

Use this guide to learn more about using the SIP Proxy

SS7 Connector Installation Guide"> SS7 Connector Installation Guide

Use this guide to install and configure the SS7 Connector

SS7 Connector System Reference Guide"> SS7 Connector System Reference Guide

Use this guide to learn more about configuring the SS7 Connector

SS7 Connector User's Guide"> SS7 Connector User's Guide

Use this guide to learn more about using the SS7 Connector

Speech Resource Management System Reference Guide"> Speech Resource Management System Reference Guide

Use this guide to learn more about configuring Speech Resource Management

Speech Resource Management User's Guide"> Speech Resource Management User's Guide

Use this guide to learn how to use Speech Resource Management

VoiceGenie Tools System Reference Guide"> VoiceGenie Tools System Reference Guide

Use this guide to learn more about configuring VoiceGenie Tools

VoiceGenie Tools User's Guide"> VoiceGenie Tools User's Guide

Use this guide to learn more about using VoiceGenie Tools

TDD User's Guide"> TDD User's Guide

Use this guide to learn how to use the TDD/TTY functionality

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