Discontinued Support
The table below lists Genesys announced global end of support dates for various operating platforms or versions.
- This is provided as a reference for planning migration onto newer versions or other platforms.
- Global end of support (EOS) means end of all support for all Genesys products and all releases, including current and past releases.
- For individual products:
- Support may end for a product starting with a specific release, prior to the end of all support date. This will be indicated in the SOE product tables by a release range (for example, 8.0 – 8.5), instead of the open-ended “+” sign. Versions within the range will still be supported until the global end of support date.
- Support may extend beyond the Genesys EOS date listed in the table. Check the associated product SOE page to determine what's still supported.
- Genesys global end of support dates are based on Genesys product lifecycle needs, they may not necessarily align with the platform vendor’s end of support dates.
- If a version older than the listed discontinued version is not in the table, assume that support for the older version has been discontinued also at some prior date. (For example, Solaris 9 is listed, so Solaris 8 and any prior Solaris versions are no longer supported either.)
- Global end of support announcements are provided via Genesys customer newsletters only. Customer newsletters are available through the Genesys Customer Care portal.
| Operating Environment | Global End of Support Date
(for all Genesys products/versions) | |
|---|---|---|
| Operating Systems | ||
| AIX Power PC 64-bit (AIX 5L for POWER) 5.3 | April 01, 2015 | |
| IBM AIX 6.1 | April 16, 2016 | |
| HP-UX (all versions) | December 31, 2014 | |
| Microsoft Windows Server 2003 | July 31, 2015 | |
| Microsoft Windows Vista | April 1, 2016 | |
| Microsoft Windows XP | April 1, 2014 | |
| Red Hat Enterprise Linux 5.x | June 30, 2018 | |
| Red Hat Enterprise Linux 4.x | February 1, 2014 | |
| Solaris 9 | October 1, 2014 | |
| Databases | ||
| Sybase (all versions) | January 1, 2013 | |
| IBM DB2 9.5 | April 1, 2015 | |
| IBM DB2 9.1 | September 30, 2014 | |
| IBM DB2 8.1/8.2 | April 30, 2012 | |
| Microsoft SQL Server 2005 | April 1, 2016 | |
| Oracle 10g | February 1, 2014 | |
| PostgreSQL 8.4 | July 1, 2014 | |
| PostgreSQL 8 | December 31, 2014 | |
| Browsers | ||
| Apple Safari 5 | December 31, 2014 | |
| Apple Safari 3 | December 31, 2014 | |
| Firefox 4 | June 30, 2014 | |
| Firefox 3 | June 30, 2014 | |
| Firefox non-ESR (all versions) | June 30, 2014 | |
| Microsoft Internet Explorer 10 | January 1, 2016 | |
| Microsoft Internet Explorer 9 | January 1, 2016 | |
| Microsoft Internet Explorer 8 | January 1, 2016 | |
| Microsoft Internet Explorer 7 | April 1, 2014 | |
| Virtualization | ||
| Citrix XenApp 4.5 | April 1, 2014 | |
| Citrix XenApp 5 | January 31, 2015 | |
| IBM PowerVM LPAR (AIX 6) | April 16, 2016 | |
| IBM PowerVM LPAR (AIX 5.3) | April 1, 2015 | |
| Microsoft Terminal Server (Windows 2003, XP) | July 1, 2015 | |
| VMWare ESXi 4 | April 30, 2014 | |
| VMWare ESX 3.5 | April 30, 2014 | |
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