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Genesys Web Services:interaction-workspace:email-quote-header


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Published Option

email.quote-header

Default Value: On <date>, <contact> wrote:
Valid Values: Any valid character string.
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31

Specifies the character string that is used to introduce the quoted inbound email interaction content in the body of the outgoing email. The value $FullHeader$ inserts the entire header of the inbound email into the outgoing email. You can also choose to include any other text. The following tags are supported: <contact>, <date>. This enables you to create a custom header, such as: 'On <date>, <contact> wrote:'.

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