Genesys Web Services:interaction-workspace:voice-hold-indicator-timer

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Published Option

voice.hold-indicator-timer

Default Value: 30,60
Valid Values: A comma-separated list value: warning time, maximum time
Changes Take Effect: After the next platform configuration refresh interval.
Introduced: 9.0.000.31

Specifies two alarm thresholds, in seconds, that warn agents that a voice call is on hold for a long time. Three levels are displayed: before the warning time, between the warning time and the maximum time, and after the maximum time.

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