_urs_ideal_expression
Section: URS Queueing
Default Value:
Valid Values: integer
Changes Take Effect: Immediately
Introduced: 8.5.231.02
Configure a URS expression for an ideal agent target. This option enables the Universal Routing Set Ideal Agent functionality as described in Using Agent Skills for Ideal Agent Selection.
_ixn_update_data_time_to_wait
Section: Voice - User Terminated
Default Value: 5
Valid Values: Integer
Changes Take Effect: Immediately
Introduced: 8.5.231.02
Time to wait in seconds to update interaction data. You can increase this value if callbacks get stuck due to data updates.
8.5.231.02
Genesys Mobile Services Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 03/09/22 | Update | X | X |
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What's New
This release contains the following new features and enhancements:
- A new option (_ixn_update_data_time_to_wait) is introduced in Callback User-Terminated scenarios to increase the time to wait before updating interaction data. Previously, GMS was waiting one second only to update data and, in some scenarios, callbacks were stuck. (GMS-8539)
- A new option (_urs_ideal_expression) is introduced to enable the Universal Routing Set Ideal Agent functionality as described in Using Agent Skills for Ideal Agent Selection.
Resolved Issues
This release contains the following resolved issues:
Now, GMS can transfer or send passwords from the GMS Admin UI to backend controllers. Previously, GMS was replying with HTTP/1.1 401 Unauthorized even when correct credentials were provided. (GMS-8531)
Upgrade Notes
Further instructions are available in the upgrade section of the Genesys Mobile Service Deployment Guide.