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Callback:URS Queueing: urs ewt estimation method


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Published Option

_urs_ewt_estimation_method

Default Value: ursdial
Valid Values: string
Changes Take Effect: Immediately
Discontinued: 8.5.104.03

For all new deployments, ursdial should be used. Other options (stat and urs) are deprecated.

  • Selecting ursdial (highly recommended) enables URS-based dialing where the estimation of time to dial is determined by URS (version 8.1.400.07 or greater).
  • If urs or stat is selected, the callback time to dial is determined by checking ewt and pos retrieved from URS or Stat Server respectively.
Tip
This is an advanced parameter. To modify the value of an advanced parameter, you must enable Advanced Parameters in the Service Management UI.


This option is mandatory.

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