Planning

Important

• Currently, EX Engage Connector supports only single SIP Server deployments.
• Genesys does not deploy and operate databases in on-premises deployments. It is the responsibility of customer. In a production deployment, data store components (Redis) must be deployed outside of the Docker network and managed by the customer's DBA team. The customer's DBA team is also responsible for ensuring that the data store components are configured with the appropriate scalability, resiliency, and data protection (backups).

Prerequisites

Mandatory

• Genesys Cloud OAuth Client Credentials - EX Engage Connector requires an OAuth client with grant type Client Credentials created in the EX Org to connect to GC and the EX Integration role should be assigned to the OAuth client.
• Virtual Machines - VMs running Linux kernel 4.18+, 64bit, 4 Core, 8 GB RAM, at least 20 GB HDD. We recommend four VMs to be deployed in the production environment.
  • 1 VM for EXCS Use full names
  • 1 VM for EXAS
  • 2 VMs for EXCP