Overview

Important

Coming soon!!

Genesys EX Engage Connector allows using Genesys Cloud EX with an existing contact center infrastructure (Genesys Engage, Cisco, Avaya, AWS Connect, etc.).

Engage Connector provides four synchronization options to provide WEM features for a contact center using REST APIs:

• Synchronizing configuration data
• Synchrosnizing agent statuses and status updates
• Synchronizing interaction data
• Synchronizing recording and metadata