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Limitations

Currently, the following limitations are present for EX Engage Connector:

  • Currently, EX Engage Connector supports only single SIP Server deployments. Multi-site support is not available.
  • Genesys does not deploy and operate databases in on-premises deployments. It is the responsibility of customer. In a production deployment, data store components (Redis) must be deployed outside of the Docker network and managed by the customer's DBA team. The customer's DBA team is also responsible for ensuring that the data store components are configured with the appropriate scalability, resiliency, and data protection (backups).
  • Only PostGres database is supported.
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