Genesys Interactive Insights
What is Genesys Interactive Insights?
Genesys Interactive Insights uses the data that is stored in a Genesys Info Mart database and presents the data in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.
Current documentation set for Genesys Interactive Insights 8.1.
Genesys Interactive Insights 8.1 Deployment Guide
Use this document to deploy Genesys Interactive Insights and enable its features.
Genesys Interactive Insights 8.1 Universe Guide
Use this document to learn about the Interactive Insights reports and each element of the universe.
Genesys Interactive Insights 8.1 User's Guide
Use this document to learn about customizing the Interactive Insights universe and reports to perform extended functions.
We are currently moving our documentation content to a new corporate server.
During this transition, you can find content from earlier releases on the former Knowledge Base:
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