Genesys Release Notes

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Composer Enterprise SDK for .NET eServices • Business Process for use with Facebook • Business Process for use with RSS • Business Process for use with Twitter • Chat Server • Classification Server • E-mail Server • Genesys Driver for Use with Facebook • Genesys Driver for Use with RSS • Genesys Driver for Use with Twitter • Interaction Server • Interaction Server Proxy • Interaction Workflow Samples • Interaction Workspace Plug-in for Facebook • Interaction Workspace Plug-in for Twitter • Interaction Workspace Plug-in for RSS • Java Environment and Libraries for eServices and UCS • Knowledge Manager • SMS Server • Social Messaging Plugin for Genesys Agent Desktop • Social Messaging Server • Training Server • Universal Contact Server • UCS Manager • Universal Contact Server Proxy • Web API Server • .NET Web API Server and Samples • Web API Server for WebLogic • Web API Server for WebSphere Genesys Administrator • Genesys Administrator • Genesys Administrator Extension • Genesys Administrator Extension HPE SPD Genesys Co-browse • Genesys Co-browse Server • Plug-in for Interaction Workspace • Sample Reporting Templates Genesys Info Mart • Genesys Info Mart • Administration Console Genesys Interactive Insights • Genesys Interactive Insights • Reporting and Analytics Aggregates • SAP BusinessObjects Business Intelligence Platform Client 3.1.x • SAP BusinessObjects Business Intelligence Platform Client ServicePack 3.1.x • SAP BusinessObjects Business Intelligence Platform Server 3.1.x • SAP BusinessObjects Business Intelligence Platform Server ServicePack 3.1.x Genesys Media Server • Media Control Platform • MIB • Reporting Server • Resource Manager • T-Server-CUCM to Media Server Connector Genesys Mobile Services Genesys One • Genesys One Base Pack • Genesys One HA Pack • Genesys One Email Pack Genesys Quality Management Genesys Rules • Authoring Tool • Engine • Development Tool

Genesys Skills Assessor Genesys Training Manager Genesys Voice Platform • Call Control Platform • CTI Connector • Fetching Module • Media Control Platform • MIB • MRCP Proxy • Policy Server • PSTN Connector • Reporting Plug-in for GAX • Reporting Server • Resource Manager • Supplementary Services Gateway • Third-Party Squid Genesys Web Engagement • Backend • Frontend • Plug-in for Genesys Administrator Extension • Plug-in for Interaction Workspace • Sample Reporting Templates Hosted Provider Edition • Hosted Provider Edition • Hosted Provider Edition Agent Desktop Proxy intelligent Workload Distribution • iWD Data Mart • iWD Manager • iWD Runtime Node • iWD Setup Utility Interaction Concentrator Interaction Workspace • Interaction Workspace • Plug-in For Genesys Agent Scripting Interactive Voice Response • IVR Driver for MPS • IVR Driver for WVR for AIX • IVR Library • IVR SDK • IVR Server License Reporting Manager • License Reporting Manager • Plug-in for GAX • Load Distribution Server Management Framework • Configuration Manager • Configuration Server • DB Server • Local Control Agent • Message Server • Security Pack on UNIX • SNMP Master Agent • Solution Control Server Outbound Contact • Call Progress Detection Server • Outbound Contact Server Performance Management Advisors • Cisco Adapter • Genesys Adapter • Contact Center Advisor - Mobile Edition • Contact Center Advisor - Mobile Edition Android Client • Contact Center Advisor - Mobile Edition Blackberry Client • Contact Center Advisor - Mobile Edition iOS Client • Contact Center Advisor & Workforce Advisor • Frontline Advisor and Agent Advisor • Platform

Platform SDK • Platform SDK & Application Blocks for Java • Platform SDK & Application Blocks for .NET Real-Time Metrics Engine • Outbound Contact Center Extension • Multi-Channel Routing Extensions • Stat Server Reporting and Analytics Aggregates SIP Endpoint • SIP Endpoint SDK for Apple OS • SIP Endpoint SDK for .NET SIP Server • SIP Proxy • SIP Server • sipspan2 SIP Voicemail • Genesys SIP Voicemail • Genesys SIP Voicemail Complete Install T-Servers/Network T-Servers T-Servers • Aastra MXONE CSTA I • Alcatel A4400/OXE • Aspect ACD • Avaya Communication Manager • Avaya TSAPI • CSTA Connector • CSTA Connector for BroadSoft BroadWorks • EADS Intecom M6880 • Mitel MiTAI • NEC NEAX/APEX • Nortel Communication Server 1000 with SCCS/MLS • Nortel Communication Server 2000/2100 • Siemens HiPath 4000 CSTA III • Spectrum • T-Server Common Part Network T-Servers • AT&T • GenSpec • ISCP • MCI • NGSN • Programmable Gateway Framework • Sprint T-Server for Cisco Unified Communications Manager • T-Server-CUCM to Media Server Connector Universal Contact Server • Universal Contact Server • UCS Manager • Universal Contact Server Proxy Universal Routing • Custom Server • Interaction Routing Designer • Orchestration Server • Universal Routing Server Workforce Management • API • Builder • Configuration Utility • Daemon • Data Aggregator • Database Utility • Server • Web

Other Resources International Release Notes Deployment Procedures • Interaction Concentrator • Genesys Info Mart • Genesys Interactive Insights • Reporting and Analytics Aggregates Release Advisories Wizard Advisories • eServices • Framework • Workforce Management

CCPulse+ Composer eServices • Business Process for Use with Facebook • Business Process for Use with Twitter • Chat Server • Classification Server • Co-Browsing Server • E-mail Server • Genesys Driver for use with Facebook • Genesys Driver for Use with Twitter • Interaction Server • Interaction Server Proxy • Interaction Workflow Samples • Java Environment and Libraries for eServices and UCS (Multimedia Third Party Components) • Knowledge Manager • Social Messaging Plugin for Genesys Agent Desktop • Social Messaging Server • SMS Server • Training Server • Universal Contact Server • UCS Manager • Universal Contact Server Proxy • Universal Contact Server Transition Tool • Web API Server • .NET Web API Server and Samples • Web API Server for WebLogic • Web API Server for WebSphere • Web Callback Application Enterprise SDK for .NET Genesys Administrator Genesys Enterprise Knowledge Management Genesys Express Solution Creation Genesys Info Mart • Administration Console • Genesys Info Mart Genesys Interactive Insights • Genesys Interactive Insights • Genesys Interactive Insights for iWD • Reporting and Analytics Aggregates Genesys Quality Management Genesys Skills Assessor Genesys Training Manager Genesys Voice Platform • Call Control Platform • Fetching Module • Media Control Platform • MIB • Reporting Server • Resource Manager • Voice Platform Third-Party Squid Gplus Adapter for Microsoft Dynamics CRM • Microsoft Dynamics CRM • Configuration Editor • E-Mail & Activity Routing Option Gplus Adapter for SAP • Analytics • Media Routing for SAP • SAP ICI Multi-Channel Gplus Adapter for Siebel CRM • Communication Server • iWD Routing • Campaign Synchronization Component • Configuration Synchronization Component • Media Routing Component • Multimedia Component • UCS Gateway Server • Voice Component Interaction Concentrator Interactive Voice Response • IVR Driver for CONVERSANT • IVR Driver for Edify • IVR Driver for MPS • IVR Driver for Periphonics • IVR Library • IVR SDK • IVR Server • IVR Driver for WVR for AIX

intelligent Workload Distribution • iWD Capture • iWD Data Mart • iWD Manager • iWD Rules • iWD Runtime • iWD Setup Utility • iWD Stat Extensions • iWD WebSphere MQ Capture Adapter Interaction Workspace • Interaction Workspace • Interaction Workspace SIP Endpoint LivePerson Adapter Management Framework • Configuration Manager • Configuration Server • DB Server • Local Control Agent • Message Server • Security Pack on UNIX • SNMP Master Agent • Solution Control Interface • Solution Control Server Outbound Contact • Outbound Contact Server • Call Progress Detection Server Performance Management Advisors • Cisco Adapter • Contact Center Advisor & Workforce Advisor • Frontline Advisor and Agent Advisor • Genesys Adapter • Platform Platform SDK • Platform SDK & Application Blocks for Java • Platform SDK & Application Blocks for .NET Subcomponents • Configuration Object Model Application Block for Java • Configuration Object Model Application Block for .NET • Configuration Platform SDK for Java • Configuration Platform SDK for .NET • Contacts Platform SDK for Java • Contacts Platform SDK for .NET • Management Platform SDK for Java • Management Platform SDK for .NET • Message Broker Application Block for Java • Message Broker Application Block for .NET • Open Media Platform SDK for Java • Open Media Platform SDK for .NET • Outbound Contact Platform SDK for Java • Outbound Contact Platform SDK for .NET • Packaged Statistics Platform SDK for Java • Packaged Statistics Platform SDK for .NET • Platform SDK Log Library for Java • Platform SDK Log Library for .NET • Protocol Manager Application Block for Java • Protocol Manager Application Block for .NET • Routing Platform SDK for Java • Routing Platform SDK for .NET • Platform SDK Switch Policy Library for Java • Platform SDK Switch Policy Library for .NET • Statistics Platform SDK for Java • Statistics Platform SDK for .NET • Voice Platform SDK for Java • Voice Platform SDK for .NET • Warm Standby Application Block for Java • Warm Standby Application Block for .NET • Web Media Platform SDK for Java • Web Media Platform SDK for .NET

Real-Time Metrics Engine • Multi-Channel Routing Extensions • Outbound Contact Center Extension • Stat Server Reporting and Analytics Aggregates Reporting Templates • E-mail • Enterprise Routing • Open Media Sample • Outbound Contact • Voice • Web Media Simulator Test Toolkit • Contact Center Activity Simulator • Generic T-Server • Test Simulator Interface • Test Simulator Server SIP Endpoint SDK SIP Server T-Servers/Network T-Servers T-Servers • Alcatel A4400/OXE • Aspect ACD • Avaya Communication Manager • Avaya INDeX • Avaya TSAPI • Cisco UCCE • CSTA Connector • CSTA Connector for BroadSoft BroadWorks • EADS Intecom M6880 • Ericsson MD110 • Mitel MiTAI • NEC NEAX/APEX • Nortel Communication Server 1000 with SCCS/MLS • Nortel Communication Server 2000/2100 • Rockwell Spectrum • Siemens HiPath 4000 CSTA III • Siemens HiPath DX • Tadiran Coral • T-Server Common Part Network T-Server • AT&T • GenSpec • ISCP • MCI • NGSN • Programmable Gateway Framework • Sprint T-Server for Cisco Unified Communications Manager UC Connect • Genesys Lync Agent • Interaction Workspace Plug-in for Lync • UC Connector Universal Contact Server • Universal Contact Server • UCS Manager • Universal Contact Server Proxy • Universal Contact Server Transition Tool Universal Routing • Custom Server • Interaction Routing Designer • Orchestration Server • Universal Routing Server Workforce Management • API • Builder • Configuration Utility • Daemon • Database Utility • Data Aggregator • Server • Web

Other Resources Release Advisories Wizard Advisories Deployment Procedures International Release Notes

CCPulse+/CC Analyzer (Solution Reporting) • Data Mart • Data Modeling Assistant • Data Sourcer • Report Generation Assistant CTI-Less T-Server (Expert Contact) eServices • Chat Server • Classification Server • Co-Browsing Server • E-mail Server Java • Interaction Server • Interaction Server Proxy • Interaction Workflow Samples • Knowledge Manager • Multi-Channel Routing Extensions • Multimedia Third Party Components • Multimedia Web Compound Samples • Training Server • Universal Contact Server • UCS Manager • Universal Contact Server Proxy • Universal Contact Server Transition Tool • Web API Server • .NET Web API Server and Samples • Web API Server for WebLogic • Web API Server for WebSphere Gplus Adapters for Microsoft Dynamics CRM • Microsoft Dynamics CRM • Config App • E-Mail & Activity Routing Option Genesys Customer Interaction Portal Genesys Desktop • Genesys Desktop • Genesys Supervisor Desktop Service • .NET Application Blocks • .NET Toolkit • SIP Endpoint • SMS Plugin Genesys Enterprise Telephony Software • Highlight and Call • LCS Adapter • User Provisioning Genesys Info Mart • Genesys Info Mart • Administration Console Genesys Interactive Insights • BOE Client Service Pack • BOE Server Service Pack • Genesys Interactive Insights • Platform Components Genesys Training Manager Genesys Studio • Genesys Studio • Voice Application Reporter • Voice Application Reporter COM Client • Voice Application Reporter Java Client • Voice Application Reporter Java SDK Genesys Voice Platform • ASR Log Agent • ASR Log Manager • ASR Log Server • Bandwidth Manager • Bulk Provisioning Tool • Call Status Monitor • Cisco Queue Adapter • Common • Common for UltraSparc T1 • Developer's Edition CTI Simulator

Genesys Voice Platform (continued) • Developer's Edition IP Communication Server • Dialogic Installer • Dispenser • Element Management Provisioning System • EventC • H.323 Session Manager • IP Communication Server • IP Communication Server for UltraSparc T1 • IVR Server Client • Launcher • Login Server • Management Information Base • Network Monitor • OBN Manager • Policy Manager • Portal • Reporter • Resource Manager • SIP Session Manager • Text-to-Speech • Third-Party Apache Solaris • Voice Communication Server intelligent Workload Distribution • intelligent Workload Distribution • JMS Capture Adapter • MQSeries Capture Adapter Interaction Concentrator Interaction SDK • Agent Interaction (Java API) • Application Blocks • Genesys Integration Server • Genesys Integration Server Proxy/Libraries • Media Interaction Layer (Java API) • Queued Interaction Layer (Java API) Management Framework • Configuration Manager • Configuration Server • DB Server • Local Control Agent • Message Server • SNMP Master Agent • Solution Control Interface • Solution Control Server Outbound Contact • Call Progress Detection Server • Outbound Contact Manager • Outbound Contact Server Platform SDK • Platform SDK & Application Blocks for Java • Platform SDK & Application Blocks for .NET Subcomponents • Configuration Context Application Block for Java • Configuration Context Application Block for .NET • Configuration Object Model Application Block for Java • Configuration Object Model Application Block for .NET • Configuration Platform SDK for Java • Configuration Platform SDK for .NET • Contacts Platform SDK for Java • Contacts Platform SDK for .NET • Management Platform SDK for Java • Management Platform SDK for .NET • Message Broker Application Block for Java • Message Broker Application Block for .NET • Multi-Channel Communication Model Application Block for .NET • Open Media Platform SDK for Java • Open Media Platform SDK for .NET • Outbound Contact Platform SDK for Java • Outbound Contact Platform SDK for .NET

Platform SDK Subcomponents (continued) • Protocol Manager Application Block for Java • Protocol Manager Application Block for .NET • Statistics Platform SDK for Java • Statistics Platform SDK for .NET • SIP Endpoint Application Block for .NET • Voice Platform SDK for Java • Voice Platform SDK for .NET • Warm Standby Application Block for Java • Warm Standby Application Block for .NET • Web Media Platform SDK for Java • Web Media Platform SDK for .NET Real-Time Metrics Engine • Multi-Channel Routing Extensions • Outbound Contact Center Extension • Stat Server Reporting Templates-CC Analyzer • CCA • Outbound Contact • Enterprise Routing SIP Server Stream Manager Stream Manager for Test Toolkit T-Servers/Network T-Servers T-Servers • Alcatel A4200/OXO • Alcatel A4400/OXE • Aspect ACD • Avaya Communication Manager • Avaya INDeX • Avaya TSAPI • DMX • EADS Intecom M6880 • Ericsson MD110 • Huawei NGN • NEC NEAX/APEX • Nortel Communication Server 1000 with SCCS/MLS • Nortel Communication Server 2000/2100 • Siemens Hicom 300/HiPath 4000 CSTA I • Siemens HiPath 4000 CSTA III • Rockwell Spectrum 7.6.x • T-Server Common Part Network T-Servers • AT&T • GenSpec • MCI • NGSN • Programmable Gateway Framework • Sprint T-Server for Cisco CallManager Universal Contact Server • Universal Contact Server • UCS Manager • Universal Contact Server Proxy • Universal Contact Server Transition Tool Universal Routing • Custom Server • Interaction Routing Designer • Universal Routing Server Workforce Management • API • Builder • Configuration Utility • Daemon • Data Aggregator • Database Utility • Server • Web

Other Resources Release Advisories Wizard Advisories Deployment Procedures International Release Notes

CCPulse+/CC Analyzer (Solution Reporting) • CCPulse+ • Data Mart • Data Modeling Assistant • Data Sourcer • Report Generation Assistant DMX Expert Contact • CTI-Less T-Server • Expert Contact API (C) Genesys Agent Scripting Genesys Customer Interaction Portal • Customer Interaction Portal • Self Service 7.2.1 • Self-Service 7.2.0 Genesys Desktop • Genesys Desktop • Multimedia .NET Application Sample • .NET Application Blocks • SIP Endpoint Sample • SIP .NET Application Sample Genesys Developer • ActiveX Desktop Toolkit • Java Desktop Toolkit • Queued Interaction (Java API) Genesys Info Mart Genesys Studio • Genesys Studio • Voice Application Reporter Genesys Voice Platform • ASR Log Agent • ASR Log Manager • ASR Log Server • Call Control Server • Cisco Queue Adapter • Common • Developer's Edition CTI Simulator • Developer's Edition IP Communication Server • Dialogic Installer • Enterprise Edition Voice Portal Manager • H.323 Session Manager • IP Communication Server • IVR Server Client • Management Information Base • MRP OSPME GW • Network Edition Bandwidth Manager • Network Edition Bulk Provisioning Tool • Network Edition Call Status Monitor • Network Edition Element Management Provisioning System • Network Edition EMS Launcher • Network Edition EventC • Network Edition Launcher • Network Edition Login Server • Network Edition Network Monitor • Network Edition OBN Manager • Network Edition Policy Manager • Network Edition Reporter • Network Edition Scripts for LDAP • Resource Manager • SIP Session Manager • Text-to-Speech • Third-Party Apache Solaris • Third-Party SNMP Solaris • Voice Communication Server Gplus Adapter for Microsoft CRM • Server Component • WinUI Client Component PeopleSoft CRM

Gplus Adapter for Siebel CRM • Campaign Synchronization Component • Communication Server • Configuration Synchronization Component • Multimedia Component • Media Routing Component • UCS Gateway Server • Voice Component Interaction Concentrator Interaction SDK • Agent Interaction (Java API) • Application Blocks • Genesys Integration Server • Genesys Integration Server Proxy Libraries • Media Interaction (Java API) Interactive Voice Response • IVR Driver for Aspect CSS • IVR Driver for CONVERSANT • IVR Driver for Edify • IVR Driver for Envox • IVR Driver for MPS • IVR Driver for Microsoft Speech Server • IVR Driver for Periphonics • IVR Driver for WVR for AIX • IVR Driver for WVR for Windows • IVR Library • IVR SDK • IVR Server LCS Adapter (GETS) Load Distribution Server Management Framework • Configuration Manager • Configuration Server • DB Server Multimedia • Chat Server • Classification Server • Co-Browsing Server • E-mail Server Java • Interaction Server • Interaction Workflow Samples • Kit • Knowledge Manager • Third Party Components • Universal Contact Server • UCS Manager • Universal Contact Server Transition Tool • Training Server • Web API Server • Web Compound Samples Network SIP Server Outbound Contact • CPD Server • Outbound Contact Manager • Outbound Contact Server Platform SDK • Platform SDK and Application Blocks for Java • Platform SDK and Application Blocks for .NET Real-Time Metrics Engine • MCR Extension • OCC Extension • Stat Server

Reporting Templates • CC Analyzer Report Templates for Enterprise Routing • CC Analyzer Report Templates for Outbound Contact • E-mail Reporting Templates • Enterprise Routing • GIM Inbound Voice Reporting Templates • Open Media Sample Templates • Outbound Contact Solution • Voice Callback • Voice Reporting Templates • Web Media Reporting Templates SIP Server Stream Manager T-Servers/Network T-Servers T-Servers • Alcatel A4400/OXE • Aspect ACD • Avaya Communication Manager • EADS Intecom M6880 • Ericsson MD110 • HA Proxy for Nortel Communication Server 2000/2100 • Mitel SX-2000/MN-3300 • NEC NEAX/APEX • Nortel Communication Server 1000 with SCCS/MLS • Nortel Communication Server 2000/2100 • Radvision iContact • Rockwell Spectrum • Siemens Hicom 300/HiPath 4000 CSTA I • Siemens HiPath 4000 CSTA III • Siemens HiPath DX • T-Server Common Part • T-Library Package Network T-Servers • AT&T • GenSpec • MCI • NGSN • Programmable Gateway Framework • Sprint T-Server for Cisco CallManager Universal Contact Server • Universal Contact Server • UCS Manager • Universal Contact Server Transition Tool Universal Routing • Custom Server • Interaction Routing Designer • Universal Routing Server VoiceGenie • OA&M Framework • Media Platform • SIP Proxy • Tools Workforce Management • API • Builder • Configuration Utility • Daemon • Data Aggregator • Database Utility • Server • Web

Other Resources Release Advisories Wizard Advisories Deployment Procedures International Release Notes

Gplus Adapter for WFM 5.3 • Aspect • IEX • Teleopti • Verint Gplus Adapter for WFM 5.2 • Aspect • IEX • Teleopti • Verint

Gplus Adapter for WFM 5.1 • Aspect • IEX • Teleopti • Verint Gplus Adapter for WFM 5.0 • Aspect • IEX WFM • Teleopti • Verint

Other Resources International Release Notes There are no international release notes for this product. Deployment Procedures There are no deployment procedures for this product. Release Advisories Wizard Advisories There are no wizard advisories for this product.

Agent Interaction (Java API) 7.1 Genesys Interface Server 7.1 Gplus Adapter 7.1 for SAP Data Access Component CRM Gplus Adapter for WFM 4.5 • Aspect • IEX • Teleopti WFM • Verint Genesys Express 4.6 • Solution Creation • Standard Model Environment Genesys Express 4.5 • Solution Creation • Standard Model Environment

Informiam 3.3 • Cisco Adapter • Contact Center Advisor and Workforce Option • Frontline Advisor • Genesys Adapter Informiam 3.1 • Contact Center Advisor and Workforce Option 3.1.002 • Contact Center Advisor and Workforce Option 3.1.000 • Frontline Advisor and Agent Option 3.1.1 • Performance Management Frontline Advisor/Agent Advisor 3.1.0

Informiam 3.0 • Contact Center Advisor and Workforce Option • Frontline Advisor Informiam 2.9 • Contact Center Advisor and Workforce Option • Frontline Advisor Universal Workflow Link 2.1

Other Resources Release Advisories Wizard Advisories There are no wizard advisories for products listed on this page. Deployment Procedures There are no deployment procedures for products listed on this page. International Release Notes There are no international release notes for products listed on this page.