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Predictive Route DataCfg:default:send-user-event

vq-for-reporting

Section: default
Default Value: No default value
Valid Values: Any valid virtual queue or DN name
Changes Take Effect: Immediately

This option is mandatory.

Indicates the virtual queue or DN where URS sends the Genesys Predictive Routing (GPR) user event data describing the routing decision made for the interaction. The user event data, in the form of key-value pairs, is attached to EventUserEvent in the AttributeUserData attribute. This should be the same value as AttributeThis DN in the EventUserEvent event.

NOTE: The values for VQ Number (on the VQ DN object General tab), VQ Alias (on the VQ DN object Advanced tab), and the value for the vq-for-reporting option should all be identical.

For more information on creating reports based on Predictive Routing data, see "Integrate with Genesys Reporting" in the Predictive Routing Deployment and Operations Guide.


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Published Option

send-user-event

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately


When set to true, the routing strategy used with Predictive Routing sends the EventUserEvent TEvent, which includes the following attributes:

  • AttributeThisDN with a value indicating the virtual queue where the strategy is executed. This is set in the [default].vq-for-reporting option.
  • AttributeUserData containing the Predictive Routing-specific key-value pairs which provide the foundation for reports on routing outcomes presented in Genesys Interactive Insights/GCXI.

The KVP data is stored in Genesys Info Mart, and is then available to the Genesys reporting suite and to Predictive Routing, which can use this KVP data to refine Predictor and Model performance.

For more information on creating reports based on Predictive Routing data, see Integrate with Genesys Reporting.

Draft Option

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