Email Mailboxes

Important

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Genesys Email enables you to create and configure inbound and outbound mailboxes for your contact center through Digital Management in the Contact Center Settings section.

Mailboxes

The Email Mailboxes sub-section displays all configured mailboxes for your contact center. The mailbox table will be empty if there are no mailboxes configured.

Select a mailbox in this view to see its details displayed on the right side of the view.

You can also filter this view by Inbound and Outbound mailboxes, as well as search for mailboxes.

Add or edit a mailbox

To create a new mailbox, select either Inbound or Outbound from the Add Mailbox menu. A mailbox is created in a disabled state.

Mailboxes are enabled when they are assigned to a Digital application in Designer. If the application stream is disabled, so are the mailboxes assigned to it.

Once enabled, the selection box beside the mailbox turns red. The mailbox cannot be deleted until it is disabled.

Note: Only one outbound mailbox is permitted at this time.

To edit a mailbox, select the mailbox you wish to edit and click the Edit button at the top of the page.

Add or delete Business Attributes

Business Attributes can be added and deleted within Agent Setup through the From Address field in the Outbound Mailbox window.

From the main Email Mailboxes window, select the outbound email mailbox name and click the Edit button.

From the drop-down list under From Address, select Add.... The Manage Email Addresses window opens. Here you can add a new Business Attribute, as well as delete an existing Business Attribute. (click to expand the image)

Use the following table for advice on how to fill in the mailbox creation/edit modal fields:

Outbound mailbox create and edit form

Label	Field type	Default values	Possible values	Action	Description
Mailbox Name	Strings: alphanumeric, no special characters, no more than 40 characters	smtp-client	N/A	A read-only field to be displayed	Outbound mailbox names are set as smtp-client
From Address	Strings: alphanumeric	N/A	N/A	Create and Edit	The email address associated with this account
Mailbox	Strings: alphanumeric	N/A	N/A	Create and Edit	The name used to log in to the corporate email server
Password	Strings: alphanumeric	N/A	N/A	Create and Edit	The password associated with this account
Host/Port/Type	Drop-down list	N/A	SMTP	Create and Edit	The name of the corporate SMTP server

Inbound mailbox create and edit form

Label	Field type	Default values	Possible values	Action	Description
Mailbox Name	Strings: alphanumeric, no special characters, no more than 40 characters	N/A	N/A	Create only, Edit field is read-only	Any valid login name associated with a POP/IMAP account
Max size	Numeric: minimum = 5, maximum = 20	5	Range between 5 and 20	Create and Edit	The maximum size (in MB) of an incoming message
Mailbox	Strings: alphanumeric	N/A	N/A	Create and Edit	The login name associated with the POP/IMAP account
Password	Strings: alphanumeric	N/A	N/A	Create and Edit Note: The user must type in a password.	The password associated with this account
Host/Port/Type	Drop-down list	N/A	POP3, IMAP	Select only	Parameters of the corporate email server where the account resides