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Recording options

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In the Recording section, you can configure the following options:


1
  • Call Recording sets the agent's desktop to record all voice interactions.
  • Screen Recording sets the agent's desktop to record all screen interactions.
  • Can Start Call Recording allows the agent to start an active recording.
  • Can Pause Call Recording allows the agent to pause an active recording.
  • Can Resume Call Recording allows the agent to resume an active recording.
  • Can Stop Call Recording allows the agent to stop an active recording.
This page was last edited on October 2, 2020, at 12:32.
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