Create and Manage Multiple Versions

Important

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To create multiple versions of your Standard Response:

Click History under your Standard Response in the Category Tree to open the History configuration page.

• When you save a new version, it retains everything except for attachments.
• After you save multiple versions, use the Remove and Restore buttons to manage them.
• To choose the version that appears on the Standard Response pane, select the check box for the version you want and click Restore.