Real-time Reporting with Genesys Pulse 9.0

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Reporting in Genesys Engage cloud.

Genesys Pulse is a widget-based performance dashboard solution for monitoring contact center resources in real time.

You can

• create dashboards or wallboards to monitor agents, agent groups, queues, and more.
• customize report widgets to display user-defined Donut, Grid, Key Performance Indicator (KPI), List, or Line charts.
• use standard widget templates, included in Pulse, and define your own report templates to quickly create widgets for your dashboard.

Ready? Get started.

Looking for answers to specific questions? Try these topics:

• Popular real-time reports
• Manage dashboards and wallboards
• Dashboard and wallboard examples
• Add reports to your dashboard or wallboard
• Display external content
• Statistic properties
• Report templates and statistics details

Tip

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• Turn off the compatibility mode if you are using Microsoft Internet Explorer 11.