Saved Searches

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Recording in Genesys Engage cloud.

A Saved Search represents a group of interactions selected from a list of interactions that resulted due to a specific filter criteria (created in the Explore > Filter panel. Creating a Saved Search enables you to combine a collection of interactions associated with the same topic. You can run this unique Saved Search whenever the information the query generates is required.

Open a Saved Searches list

Select Explore > Saved Searches. The Saved Search tab is opened with the following options: 

• Drop down list: Find and select the user(s) whose saved searches you want to see.
• Text field: Type a letter or sequence of letters that appears in the name of the saved search you want to find.
• Delete : Select one or more searches from the list and click Delete to remove them from the system.
• Compare saved searches : Select two searches to create a report the compares the two search results.
• Table: See column descriptions below.

Columns

• Checkbox : Select the check boxes to delete or compare.
• Run: Click the Run icon  to run the search and display the results in the Search Results grid. If the specific search was a search for screen recordings, the Search Results grid will show a list of interactions with screen recordings.
• Delete: Click the Delete icon  to delete the specific saved search.
• Name: The name of the saved search.
• Creator: The name of the user who created the saved search.
• Status: The status of the saved search.
• Sharing: The names of the user groups and users with whom the search is shared. Click the Sharing icon  to share the saved search with others.
• Created on: The date on which the search was created.
• Permalink: Click Copy to create a Permalink to the specific saved search. You can copy this link to your clipboard and then paste it elsewhere as necessary. See Permalink for additional information.