Genesys Web Services:crm-adapter:click-to-dial-preprocessing-rules

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Published Option

click-to-dial.preprocessing-rules

Default Value: default
Valid Values: default, none, or a comma-separated list of pre-processing rule section names
Changes Take Effect: When the session is started or restarted.

Specifies the pre-processing rules to apply to the phone number before making a dial request. If the option is not defined, the default rule is applied. The possible values are:

• default — applies the default rules:
  • If the phone number is 10 digits, add +1.
  • If the phone number is 11 digits, add +.
  • If the phone is greater than 11 digits and doesn't start with 011, add 011.
• none — turns off pre-processing.
• <pre-processing-rule-section-name(s)> — name of the pre-processing rule section(s). Within a rule section, you must set the following key/value pairs:
  • expression — A regex that defines the condition to be matched.
  • prefix — The prefix to be added to the phone number if the expression is matched.
  • description — A short description of the rule.

Here's how the default rules are configured:

[crm-adapter]
click-to-dial.preprocessing-rules: preprocessing-rule-10-digit-US-numbers, 
preprocessing-rule-11-digit-US-numbers, preprocessing-rule-international-numbers

[preprocessing-rule-10-digit-US-numbers]
expression: ^[0-9]{10}$
prefix: +1
description: "If it is 10 digits add +1"

[preprocessing-rule-11-digit-US-numbers]
expression: ^[0-9]{11}$
prefix: +
description: "If it is 11 digits, add +"

[preprocessing-rule-international-numbers]
expression: ^(?!011)[0-9]{8,}$
prefix: 011
description: "If it is greater than 11 digits and doesn't start with 011, add 011"

Note: Adapter runs each rule in sequence until it finds a match and adds the prefix. No further rules are executed.

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